If you'd like patients to be able to use a discount code to book and pay for their own appointments online, you'll firstly need to do 2 things:

Create a discount code

Give your patient the discount code you'd like them to use

Once the patient has the code they'll be able to book and pay for their appointment online with the discount code taken into account.

After an appointment has been selected via online booking, patients will enter their discount code when entering their details:



The code entered here must match the code as it is set up within your WriteUpp account. If a code is incorrectly entered, or doesn't match an active discount code, patients will see a message on screen advising that the code is invalid:



Once the correct code has been entered, the patient will be able to move on to make payment by clicking on Next. Here they'll see the cost of the appointment taking into account the discount and any VAT due.

They can then make the payment and confirm their appointment as normal. Back in WriteUpp, the invoice for the appointment will be generated and saved for you, displaying the value of the discount given.

Discount codes will be applied in online booking only if you have appointment prepayment turned on. If you don't have payment turned on, you'll just apply the discount to the appointment when you invoice it. You might like to use your welcome message to ask patients to add their voucher code to the comments field if they have one, if you don't take payment via online booking.

Bear in mind that the total payable by your patient (including the discount and any tax due) may be affected by the manner in which you choose to calculate discount. You can read more about calculating discounts here.

When using discount codes via online booking, they shouldn't at the moment be used to cover the full cost of an appointment, as the prepayment system we use has a minimum payment value. If you apply a discount code in online booking which will take the cost due to the patient to £0, they won't be able to proceed past the payment screen and therefore book the appointment. Discount codes in online booking are designed for appointments where your client will still have a balance to pay for their session
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