Articles on: Privacy & Data Security

Can I reset 2FA for myself or another user?

2FA on a users WriteUpp account can be reset if they lose access to the authenticator app that was used to set it up. For example if a user loses or changes their phone, they will need to set up 2FA again. This can do done by a site administrator.

To reset 2FA:

Go to Settings -> Users

Find the user who needs 2FA resetting

Click on the three dots at the end of the row and choose "Reset 2FA"

You will see a confirmation at the top of the screen indicating that 2FA has been reset for the selected user

They should then go to the WriteUpp log in screen, where they'll be prompted to complete the 2FA set up again after entering their user name and password. The steps to do this are covered here.

Updated on: 14/07/2023

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