If a recipient advises that they haven't received the SMS containing the access code for their Direct Message, it can be resent from within WriteUpp.  It can only be resent by the user who sent the original message. If the message has expired, a new Direct message will have to be created. 

To resend an access code:

Go to Patient Summary -> Messages and open the message by clicking on the date:



Click Resend Code:



Select Yes to generate and send a new access code:



You will see a green Code Resent banner and be taken back to the Message Summary page.

The patient will then need to use the newly sent code to access the direct message,
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