When you send a Smart Form, the recipient will receive two things as the form is sent via the direct message pathway:

An email containing a link to the online portal
An SMS containing an access code

As with a direct message, the email sent is simple and non-customisable and contains a Click here link to access the online portal: 

Once the link is clicked, the portal will open, and the SMS will be generated automatically and sent to the recipient.

The SMS is not generated until the link is clicked, so if any clients report issues with receiving the access code, please check if they have clicked on the link within their email

The recipient should then enter the six digit access code into the Access Code box and select Unlock.

The form will then open, displayed in an editable state ready to be completed, with the message sent alongside it at the top:

Patients have approximately 60 minutes once the form is opened to complete the fields and save their information.  After around 55 minutes, they will see this warning on screen:

Clicking on Continue will 'refresh' the session and allow another 60 minutes.  If the patient chooses Cancel the online portal will time out after 60 minutes. If the form is saved after this timeout, the patient will be taken back to the screen to enter their access code and anything they entered will not have been saved.  

Once the information has been entered, the recipient will click Save at the bottom of the form to return it to you.

Once the information entered has been saved, the recipient will not be able to make any further changes to the form

Once the form has been saved, a confirmation message will appear:

If a patient does not see this screen after they click on Save, their information has not been saved and returned to you.  If the patient is taken back to the page requesting their access code, they have either taken longer than 60 minutes to complete the form and did not opt to continue the session, or their internet connection was lost.
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