Live chat is displayed within WriteUpp to provide you with a quick and easy way to access support when you're likely to need it the most. We do recognise that the chat icon can sometimes get in your way, and you don't always need or want to see it! You'll find a switch in Settings -> My Settings which allows you to control the default chat setting across all the pages of your WriteUpp site:



To hide chat, toggle the switch to the right (so it appears blue) then save, and the icon will disappear from your screen.

If you decide to hide chat, and you need to get in touch with a question, we've added a shortcut to chat within the main menu under Help & Support. Just click on Show Chat and we'll temporarily re-appear on that particular page to give you a hand. On the other hand, if you have chat visible on your screen, but you want to hide it while you do something, open the main menu and you'll be able to Hide Chat, again temporarily.

The option in the main menu acts as a temporary override, and will revert back to the default setting once you navigate to a different WriteUpp page. If you want to hide chat as standard, make sure you go to Settings -> My Settings and toggle it off in there
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