NOTE: The SMTP feature will be discontinued in December 2020. If you did not have SMTP set up on your site on 16/09/2020, you will no longer be able to configure this

We're currently working on an alternative solution which will allow you to send emails from your own email address if you own your domain, but via the WriteUpp email servers. This will be available to all users but unfortunately will not support free email domains such as hotmail, gmail, outlook etc. For those of you who currently use SMTP, we'll be in touch with instructions on how to move across to the new solution as it takes shape.

To alter your existing SMTP settings, you can now find the SMTP configuration under Main Menu -> Integrations & Add Ons:



If you revert back to the WriteUpp servers at any point, you will not be able to switch back to SMTP

Once you have updated your SMTP details, click on the "Test Connection" button. The test will attempt to use the settings you have entered to send an email to the Site Administrator's email account.

If you have received the "Test Connection" email click on Yes. If not, then you may wish to try again although in our experience if the connection doesn't work first time it is likely that there is some issue with the way your mail server is configured.

Once you click on "Yes" ALL emails from WriteUpp will be sent from your email account. As we have no control over your email server we cannot provide any assurances that your email will be delivered and there is potentially a greater risk that your emails may be caught by spam filters. We also cannot provide any support if you have any issues with the delivery of email messages sent from WriteUpp, as these go through your own server, and not ours

If you wish to revert to sending email via our email servers, go into Integrations & Add Ons -> SMTP and click on Revert to WriteUpp Mail Server
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