Communication triggers enable you to inform your patients about appointments, and provide them with information about changes and cancellations. 

They define how, what and when automated appointment communications are sent by WriteUpp and are comprised of:

a delivery method
a message template
a trigger event
an offset period

They are configured within Settings -> Scheduling -> Appointment Communication:



You can set up communication triggers for the following events, via either SMS or email:

Confirmation of a single appointment - sends an immediate confirmation of an appointment
Confirmation of a series of appointments - sends an immediate confirmation of a recurring appointment
Notification of a changed appointment - sends an immediate notification of a change to the date or time of an appointment
Notification of a change of appointment status eg to cancelled - sends an immediate notification of a status change.  Can be used to inform patients of a cancelled appointment
Notification of a deleted appointment - sends an immediate notification that an appointment has been completely deleted from the diary
Notification of a deleted series of appointments - sends an immediate notification that a series of recurring appointments have all been deleted from the diary
Appointment reminder - sends a scheduled reminder at a defined period prior to an appointment confirmation
Online booking appointment - send a confirmation of an online booking to a patient
Confirmation of a video consultation - sends an immediate confirmation of a video consultation
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