The default email appointment communication templates defined within WriteUpp are:

New appointment
New recurring appointment
Change appointment
Delete appointment
Delete recurring appointment
Appointment reminder
New Video Consultation Confirmation
New Recurring Video Consultation Confirmation
Video Consultation Reminder

The default content of each of these is listed below.

New appointment

Dear ##NAME##

Your appointment is confirmed for ##FROM## on ##DATE##.

If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

New recurring appointment

Dear ##NAME##

Your appointment is confirmed for ##FROM## on ##DATE## - this is a recurring appointment.

If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

Change appointment

Dear ##NAME##,

Your appointment has been changed to ##FROM## on ##DATE##.

If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

Delete single appointment

Dear ##NAME##

Your appointment at ##FROM## on ##DATE## has been removed.

If you would like further information about why this happened please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

Delete recurring appointment

Dear ##NAME##

Your appointment at ##FROM## on ##DATE## has been removed.

If you would like further information about why this happened please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

Appointment reminder

Dear ##NAME##

This is a reminder that ##NAME## has an appointment on ##DATE## at ##FROM#.

Regards,

##MAINUNIT## 

New Video Consultation Confirmation

Dear ##NAME##,

Your video consultation is confirmed for ##FROM## on ##DATE##.

To access the video consultation, please click on the following link a few minutes before the scheduled time: ##NEXTAPPVIDEO_LINK##.

If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

New Recurring Video Consultation Confirmation

Dear ##NAME##,

Your recurring video consultation series is confirmed, with the first appointment for ##FROM## on ##DATE##.

To access the video consultation, please click on the following link a few minutes before the scheduled time: ##NEXTAPPVIDEO_LINK##.

Please note this link covers the appointment above only. Please refer to subsequent appointment reminders for your access links.

If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

Video Consultation Reminder

Dear ##NAME##,

This is a reminder that ##NAME## has a video consultation on ##DATE## at ##FROM##.

To access the video consultation, please click on the following link a few minutes before the scheduled time: ##NEXTAPPVIDEO_LINK##.

If you are unable to attend your appointment for whatever reason please contact us on ##PRACTICEPHONE##.

Regards,

##MAINUNIT##

These templates can be quickly and easily customised to your practice, which you can read about here

If for any reason you need to revert your communication templates back to the default, you can do this by:

Copying the relevant template text above

Logging into WriteUpp and going to Main Menu -> Settings -> Scheduling -> Appointment Communication

In your communication trigger table, click on the 3 dots at the end of a row containing an email communication and choose Edit

Click on Manage templates

Click on Edit alongside the template you'd like to change

Paste the copied text into the content box, then click Save template
Was this article helpful?
Cancel
Thank you!