The default SMS appointment communication templates defined within WriteUpp are:

New appointment
New recurring appointment
Change appointment
Delete appointment
Delete recurring appointment
Appointment reminder
New video consultation
Recurring video consultation
Video consultation reminder

The default content of each of these is listed below.

New appointment

Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## DO NOT REPLY TO THIS TEXT

New recurring appointment

Appointment Confirmation from ##MAINUNIT## for ##FROM## on ##DATE## - this is a recurring appointment DO NOT REPLY TO THIS TEXT

Change appointment

Your appointment at ##MAINUNIT## has changed to ##FROM## on ##DATE## DO NOT REPLY TO THIS TEXT

Delete single appointment

Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed DO NOT REPLY TO THIS TEXT

Delete recurring appointment

Your appointment at ##MAINUNIT## for ##FROM## on ##DATE## has been removed DO NOT REPLY TO THIS TEXT

Appointment reminder

Reminder from ##MAINUNUT## - ##NAME## has an appointment on ##DATE## at ##FROM## DO NOT REPLY TO THIS MESSAGE

New video consultation

Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT

Recurring video consultation

Video consultation confirmation from ##MAINUNIT## for ##FROM## ON ##DATE##. Your video link is: ##NEXTAPPVIDEO## - this is a recurring appt. DO NOT REPLY TO THIS TEXT

Video consultation reminder

Reminder from ##MAINUNIT## - ##NAME## has a video consultation on ##DATE## at ##FROM##. Your video link is: ##NEXTAPPVIDEO##. DO NOT REPLY TO THIS TEXT

These templates can be quickly and easily customised to your practice, which you can read about here

If for any reason you need to revert your communication templates back to the default, you can do this by:

Copying the relevant template text above

Logging into WriteUpp and going to Main Menu -> Settings -> Scheduling -> Appointment Communication

In your communication trigger table, click on the 3 dots at the end of a row containing an SMS communication and choose Edit

Click on Manage templates

Click on Edit alongside the template you'd like to change

Paste the copied text into the content box, then click Save template
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