Once you've started the video consultation, you'll have a couple of options available to you within the video feed.



You'll see:

Appointment details, within an expandable dropdown

A guide on how long the video consultation has lasted

Your video feed

An audio control icon which allows you to mute and unmute your microphone if you need to

A video control icon which allows you to turn off your video feed, and turn it back on again

An end call button, allowing you to bring the consultation to an end


The placement of these icons will depend on the screen size of the device you are using but will always be placed around the edge of your video screen.

If either your microphone or camera has been manually turned off, you'll see this by way of a line running through them. To turn them back on, just click on them again:



When you start the call, the clients video feed will open full screen on your device, and so if you're on a laptop or a desktop computer, you might find that you need to change the size of the tab containing the video in order to get the best picture. For example, if your client is connecting via a mobile phone and you connect from a laptop, their image may appear pixelated due to the difference in device sizes and camera feed sizes. Just adjust the size of your window to suit.

As covered in one of the other articles, the video portal opens in a new browser tab from WriteUpp, which allows you to have both open at the same time. For example, if you're working from a laptop, you could arrange the windows side by side and be able to compose a note or complete an assessment during the session. To give you an idea on how this might look, this is a laptop screen with both open alongside each other (where the image placeholder will be replaced by your clients video feed):



Once the call has started, you'll be in full control of when it concludes. Although the scheduled appointment length is displayed for you, alongside a guide on how long the consultation has lasted so far, it isn't tied into your video room. If you take more time than scheduled, you won't be cut off. Likewise, if you spend less time than expected on a call, you're free to end it at any time.

The number of video minutes used during a consultation will be the number of minutes you are actually connected to a client and not the number of minutes blocked out for the appointment in your diary.

We've kept this first version simple and easy to use as we were keen to get it released, but there are additions coming your way in the future so watch this space!
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