How do I login once I have set up 2FA?
Once you have set up 2FA, it's very straightforward to use on a day to day basis. To login with 2FA set up:
Enter your your username and password into the WriteUpp login screen as normal
Open the Google Authenticator app on your mobile phone and find the entry for your WriteUpp account. It will look something like this:
The blue icon to the right of the entry shows you how long you have to use the current code. It will change every 30 seconds
Enter the six digit code displayed in the Google Authenticator app into WriteUpp and click on Verify
You'll be logged in and taken to your default home page.
Enter your your username and password into the WriteUpp login screen as normal
If you are using Safari, Safari should match your login details to the verification code saved alongside them in your keychain and offer the code as an autofill option
If it doesn't, or if you are using another browser like Chrome on your device, you can go to Settings -> Passwords and manually copy the code from the entry containing your WriteUpp details.
Enter the code if it hasn't autofilled, and click on Verify
You'll be logged in and taken to your default home page
If you don’t want to enter a 2FA code every time you login to WriteUpp, you can mark your computer or device as "trusted" when you authenticate. You can do this by clicking the Trust this device box when entering your verification code. You can read more about trusted devices here.
You'll also see the option to verify by SMS when logging in with 2FA. Choosing this option will send a text message containing a 2FA code to the mobile number linked to your WriteUpp account. It's designed to be used as a back up option to the authenticator apps referenced above, if you're having any problems with that pathway. Please note using SMS verification for 2FA will use text credits from your WriteUpp account and therefore you'll need to top these up if you are using this method of authentication.
For site administrators, if any of your users are having difficulty logging in with 2FA, there are some steps you can follow to try and diagnose the issue here.
Via Google authenticator
Enter your your username and password into the WriteUpp login screen as normal
Open the Google Authenticator app on your mobile phone and find the entry for your WriteUpp account. It will look something like this:
The blue icon to the right of the entry shows you how long you have to use the current code. It will change every 30 seconds
Enter the six digit code displayed in the Google Authenticator app into WriteUpp and click on Verify
You'll be logged in and taken to your default home page.
Via iCloud Keychain
Enter your your username and password into the WriteUpp login screen as normal
If you are using Safari, Safari should match your login details to the verification code saved alongside them in your keychain and offer the code as an autofill option
If it doesn't, or if you are using another browser like Chrome on your device, you can go to Settings -> Passwords and manually copy the code from the entry containing your WriteUpp details.
Enter the code if it hasn't autofilled, and click on Verify
You'll be logged in and taken to your default home page
If you don’t want to enter a 2FA code every time you login to WriteUpp, you can mark your computer or device as "trusted" when you authenticate. You can do this by clicking the Trust this device box when entering your verification code. You can read more about trusted devices here.
You'll also see the option to verify by SMS when logging in with 2FA. Choosing this option will send a text message containing a 2FA code to the mobile number linked to your WriteUpp account. It's designed to be used as a back up option to the authenticator apps referenced above, if you're having any problems with that pathway. Please note using SMS verification for 2FA will use text credits from your WriteUpp account and therefore you'll need to top these up if you are using this method of authentication.
For site administrators, if any of your users are having difficulty logging in with 2FA, there are some steps you can follow to try and diagnose the issue here.
Updated on: 07/11/2022
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