I'm having problems logging into the mobile app, help!
We're sorry you're having problems logging into the app. Here are a few things to check:
Are you able to login to your desktop instance of WriteUpp?
If so, are you using the same credentials to log into the app?
Are you using the latest version of the app? If not, please update it or alternatively uninstall it and re-install it from your preferred app store
If you have changed your registered email address in Settings -> Users this is now your username and you should use this to login to the app
Do you have more than one WriteUpp account? If so, tap on Advanced on the App login screen, and enter the specific URL of the site you're trying to access, alongside your email address and password:
If you have multiple WriteUpp accounts for different clinics, the app will remember the account you last logged in to, therefore entering the specific URL will ensure you are logged into the correct one each time.
Are you able to login to your desktop instance of WriteUpp?
If so, are you using the same credentials to log into the app?
Are you using the latest version of the app? If not, please update it or alternatively uninstall it and re-install it from your preferred app store
If you have changed your registered email address in Settings -> Users this is now your username and you should use this to login to the app
Do you have more than one WriteUpp account? If so, tap on Advanced on the App login screen, and enter the specific URL of the site you're trying to access, alongside your email address and password:
If you have multiple WriteUpp accounts for different clinics, the app will remember the account you last logged in to, therefore entering the specific URL will ensure you are logged into the correct one each time.
Updated on: 09/08/2022
Thank you!