Concluding a Video Consultation

Finishing a video consultation is really simple…

To end the call:

1. Click the End Call icon.

2. Confirm you want to end the session.

If you’re not ready to finish, select Cancel to continue.

Once the call has ended, both you and the client will see a message confirming that the meeting has been closed by the host.

Client Options

• The client has a Leave Call button on their call screen. If they use it, only they will leave the session while the call continues for you.
• They’ll see a confirmation message and can choose to Cancel or Leave Call.
• If they leave, you’ll see in the participant panel that they are no longer in the call room.

If the client clicks Leave Call by mistake, they can request to rejoin. You’ll see a notification in the participant panel and can admit them back in by clicking Accept.

After the Call

• If you end the call, the session will close for both you and the client.
• The secure one-time video link will no longer be active once you end the meeting.
• If you or your client try to join using an old link, you’ll see an “Appointment has already finished” screen

Updated on: 19/08/2025