Articles on: Video Consultations

Host controls during a Video Consultation

As the host of a video call, you have access to a set of controls to help manage your session effectively. Here’s a breakdown of what you can do once the call has started:

Camera and Microphone Controls:

At the bottom of your call screen, you’ll find icons to:

Toggle your camera on or off
Mute or unmute your microphone
The ability to switch your audio or video devices, if needed. Use the ^ symbols next to the icons to open the device dropdowns.

Click these icons at any time during the call to manage your audio and video.

Want to enable ‘mirror my video’? In the self view, click the arrows icon to switch between a mirrored and non-mirrored view of yourself.

Managing Participants:

On the right-hand side, you’ll see a ‘Participants’ icon. Click on it to open the Participants side panel.

This allows you to:

View a list of people who have requested to join the session
Accept or decline each participant who has requested to join
Monitor who is in the call and remove participants, if needed.

During the call, if someone has requested to join and is waiting to be accepted, you will see a red notification on the participant icon.

Currently, only the host and one other participant can be in a call at a time.

Using the Chat:

To the left of your screen is a Chat icon.

Click it to open the chat panel, where you can:

Send messages to the other participant
Receive replies in real time
Share links or instructions during the session

This is useful for communication when someone’s audio isn’t working, or for sending quick notes.

A red notification will appear on the Chat icon if you have a new message.

You’ll also see a screen share icon in the bottom toolbar.

Click this to share your screen with participants. It’s great for showing documents, websites, or other content during the session.

When you click the Share icon, you will be prompted to select what you want to share (e.g. entire screen, a window, or a browser tab).

Screenshare is limited to certain browsers and devices. You can read more about those requirements here. Only the host of the call can share their screen.

Troubleshooting Options:

Next to your mic and camera controls, you’ll also find a troubleshooting icon, which allows you to track call quality and provides tools to help with audio or video issues.

Here, you can also find links to helpful troubleshooting articles.

You can read more about troubleshooting options during a call here.

Ending the Call:

When you're ready to finish, click on the ‘End Call’ icon. This will disconnect you and all participants from the session.

Do this with care, as the call cannot be started from the same link once the session has ended.

Once the call begins, you have full control over when it ends. The scheduled appointment length can be found in the video information modal and a duration timer is shown on the call screen, but these do not limit the session. You won’t be cut off if the call runs longer than planned, and you can also end it early if needed.

Video minutes are only counted for the time you are actually connected with a client, not the time booked in your diary.

Updated on: 19/08/2025

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