To create a credit note take the following steps:

Select the client that you wish to create the credit note for

Click on Create -> Invoice

Click on +Add Expense and enter the details of the credit, an example is shown below

Then click on the green "Save" button

Be sure to de-select any other appointments or pre-logged expenses that are listed:

Click on Generate Invoice

Check the details and click on Save Invoice

Then print or email the credit note and as soon as you have paid it, click Pay in Full to mark it as Paid:

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