How do I know when a client has booked through Online Booking?
When a client books an appointment online, you’ll receive a notification. If you have any unread notifications, a red number will appear to the left of your username:
Click on your username to view your notifications, including any online bookings received:
To view the details, click on the notification and you will be taken through to the appointment within the Appointments tab of the Patient Summary:
From here, you can click on the View in Diary button and you will be taken to the appointment in the diary:
The appointment slot in the diary will have a coloured triangle in the top right hand corner, to indicate that it has been booked through online booking:
In addition, a message will appear in the Patient and Appointments tab of the Patient Summary, indicating that an Online Booking has been made by the client:
Lastly, you can also set up Online Booking so that you are notified by email if an Online Booking is made. To read about user settings in Online Booking, please click here.
Click on your username to view your notifications, including any online bookings received:
To view the details, click on the notification and you will be taken through to the appointment within the Appointments tab of the Patient Summary:
From here, you can click on the View in Diary button and you will be taken to the appointment in the diary:
The appointment slot in the diary will have a coloured triangle in the top right hand corner, to indicate that it has been booked through online booking:
In addition, a message will appear in the Patient and Appointments tab of the Patient Summary, indicating that an Online Booking has been made by the client:
Lastly, you can also set up Online Booking so that you are notified by email if an Online Booking is made. To read about user settings in Online Booking, please click here.
Updated on: 28/05/2025
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