Online Booking 2.0

• Online Booking 2.0 - A Client’s View

  This article walks you through the steps your clients will take when booking an appointment through your Online Booking 2.0 website, powered by WriteUpp. The first screen your clients will see is the homepage of your Online Booking site. Here, they'll be greeted with your site name and logo, a welcoming message that says "Welcome to Online Booking," and your personalised Welcome text. Below that, they'll find a list of available Appointment Types. To proceed, they simply need to click ‘Book’Few readers

• Switching from Classic Online Booking to Online Booking 2.0

  If you're currently using Classic Online Booking, this option will remain available to you, for now. You may continue using it, or choose to upgrade to Online Booking 2.0. Please note, once you switch to Online Booking 2.0: You will no longer have access to the Classic Online Booking admin area. Your classic online booking URLFew readers

• Configuring Online Booking 2.0

  There are several settings on the Online Booking Configuration screen that allow you to customise your Online Booking 2.0 website. To configure Online Booking: In your WriteUpp site, go to Main Menu -Integrations & Add Ons and click on the Configure button in the Online Booking section. This will take you to the configuration screen for Online Booking 2.0.Few readers

• How do I set up Treatments in Online Booking 2.0

  If you would like an Appointment Type to be available in Online Booking 2.0, then that’s easy to manage: In WriteUpp, go to the Main Menu -Settings -Scheduling -Appointment Types and click on the EdFew readers

• How do I set up Users in Online Booking 2.0

  If you would like to make a user in your WriteUpp site available in Online Booking 2.0, then that’s easy to manage: In WriteUpp, go to the Main Menu -Settings -Users and click on the 3 dot menu at theFew readers

• How do I add Location details to Online Booking 2.0 (Single location site)

  If you do not have multiple locations enabled in your WriteUpp site, then this article will explain how to add address details for your single practice to your Online Booking website. If you are unsure about what yourFew readers

• How do I set availability in Online Booking 2.0 (Single location site)

  This article will take you through all of the steps that you need to follow to set up availability in your Online Booking 2.0 system. IMPORTANT: This article will explain how to schedule availability if you are using a single location WriteUpp site. If you have multiple locations enabled, then please click here to learn how to set up availability in multiple locations. If you are nFew readers

• How do I set up Multiple Locations in Online Booking 2.0

  If you have multiple locations enabled in your WriteUpp site, then this article will explain how to make these locations available in Online Booking 2.0, and how to enter address details for them. If you are unsure abouFew readers

• How do I set availability in Online Booking 2.0 (Multiple locations)

  This article will take you through all of the steps that you need to follow to set up availability in your Online Booking 2.0 system. IMPORTANT: This article will explain how to schedule availability if you have multiple locations enabled in your WriteUpp site. If you do not have multiple locations enabled, then please click here to learn how to set up availability for a singlFew readers

• How do I set up pre-payments in Online Booking 2.0

  Setting up prepayments in Online Booking 2.0 couldn’t be easier! Before you can start taking payments, you'll need to connect your WriteUpp site to a payment provider. WriteUpp integrates with Stripe, enabling you to accept payments online, in clinic (either online or in person using a card reader), and through online booking. You can find step-by-step instructions for connecting to Stripe here. (https://storageFew readers

Your Online Booking Subscription

• How much does Online Booking cost?

  The cost of the Online Booking Add-On can be found on our pricing page.Few readers

• How do I enable Online Booking as a subscriber?

  Open the Main Menu and go to Integrations & Add Ons Find the Online Booking section and click on Add To Subscription Click on Update Subscription and follow the steps to confirm the change via either direct debit or PayPal Once this has been added to your subscription, you will need to set up yours users, appointment types and locations to be available in Online Booking. Learn more here.Few readers

Timetabling

• Guide to the Timetable

  Setting up the Timetable If you have enabled Multiple Locations (in Settings -Organisation) you can set up a Timetable for each user that specifies exactly what Location they are working in and when. To do this, click on the main menu at the top left corner of the screen and select Timetable under Settings & Tools: (https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/image-2022-08-31-at-944Popular

• How do I block out admin time after online booking appointments?

  To enable time to be blocked out after an appointment has been made, you can add a "buffer time" to your appointment set up. This will extend the length of the appointment as it's booked into your diary, but still display the correct treatment time to your patients. You can read about how to add buffer time to your appointments here: Adding buffer time between appointments. If you would prefer that gapsFew readers

• How do I block out one-off time in online booking?

  Your availability in Online Booking is a function of the availability in your WriteUpp diary (and your timetable if you have multiple locations). If you want to make some specific time unavailable to patients as a one-off (i.e. for holidays, staff unavailability or meetings), simply book a Non-Patient Appointment in your Diary. This will block out this time and will not return it as available in Online Booking.Few readers

Online Booking FAQs

• How do my clients access Online Booking?

  Your clients will be able to access online booking through your online booking URL. Your online booking URL takes the first half of your WriteUpp URL, but replaces ".writeupp.com" with ".selectandbook.com". For example, if your WriteUpp URL is "https://yourdomain.writeupp.com", your online booking URL will be "https://yourdomain.selectandbook.com/". You can link to this is a number of ways: Website: You can place a link to this URL on your website to allow patients to access online booSome readers

• Can I embed online booking in my website using an iFrame?

  Online Booking 2.0: Yes, head to Integrations & Add ons -Online Booking -Configure and you will see a field with the code to embed Online Booking 2.0. Classic Online Booking: No. Here's why, WriteUpp and Online Booking have a host of security measures that rely heavily upon cookies. Most browsers have tightened up their secFew readers

• How do my clients cancel or rearrange their online booking appointment?

  Unfortunately, it isn't possible for your clients to cancel or change an appointment they've made via Online Booking. You should include in your communications a phone number or email address which they should contact in the event of them needing to amend their booking.Few readers

• My appointment prices in online booking are different, what do I need to change?

  If your appointment prices in online booking are different to the prices you have set within Settings -Scheduling, you probably have a VAT rate set in WriteUpp which is being pulled into online booking.   It's an easy fix though, if you don't charge any VAT you just need to change the VAT rate to 0% within Settings -Invoice.  To do this: Go to Main Menu -Settings and chose the Invoice tab: (https://storage.crisp.chat/users/helpdesk/website/6b6154e844282000/0b189956-94Few readers

• How do I know when a client has booked through Online Booking?

  When a client books online you will receive a notification. If you have unread notifications you will see a red number indicator to the left of your username: Click on your username to view your notifications: To view the details, click on the notification and you wilFew readers

• Can patients double-book appointments in Online Booking?

  The availability that patients see in Online Booking is determined by the free time you have in your diary. If you have any existing Patient or Non-Patient Appointments in a certain slot, patients cannot book into it as long as the status associated with the appointments is set to "Does this mean the patient is attending?" = "Yes". This is intended to prevent double-bookings. If you do wish to double book patients, you can do this manually by scheduling or dragging them in your diary. If youFew readers

Classic Online Booking

• How do I access the admin area of Classic Online Booking?

  The URL of your admin area is: http://yourURL.selectandbook.com/c/admin where "yourURL" is the same URL prefix that you use to access WriteUpp. For example, if you access WriteUpp via https://abc123.writePopular

• What will my clients see when they use Online Booking (Classic)?

  Once you have configured Online Booking, your clients will be able to: Check and book availability Find out more about your practice Find out more about your treatments Find out more about your tePopular

• How do I take pre-payments via Classic Online Booking?

  Online booking contains a setting which allows you to request pre-payment at the time of booking an appointment, either for all of the treatment types you offer online or for certain ones. If payment is required,Some readers

• Adding information to landing Online Booking page (Classic)

  For those of you that use online booking, you might like to add information to your online booking site.   You can do this in one of two places on your online booking homepage, which is a nice visible spot for anSome readers

• How do I link back to my website at the end of the booking process (Classic OB)?

  To link back to your website after a booking is complete: Log into the Online Booking Admin Area Make sureSome readers

• How do I specify which appointment types are available in Classic Online Booking?

  To specify which appointment types are available in online booking, follow the steps below:  Go to Main Menu, click Integrations & Add Ons and select Configure in the Online Booking optionSome readers

• How do I specify an offset period for Classic Online Booking?

  By this we mean the period between now and when you are prepared to accept Online Bookings. We provide this feature because you may not want clients booking into your diary for the next available slot if that is sSome readers

• How do I enter information about my treatments (Classic OB)?

  To edit your treatment's information: Login to the Online Booking Admin Area Click on "Treatments" in theSome readers

• How do I turn on/off SMS/Email verification in Classic Online Booking?

  To help prevent DNA's (Did Not Attend) and to match new bookings with existing client records, our online booking engine includes a verification mechanism. Using this mechanism (which is turned on by default), useSome readers

• How do I turn on/off Classic Online Booking?

  Log into the Online Booking Admin Area Move the Online Booking switch to the right (so that it goes green)Few readers

• How do I set up email notifications of an Online Booking (Classic)?

  When a client books online, you can set up email notifications to go to both the user who the appointment has been booked with, and selected others who might need to know about it. To set up email notificationsFew readers

• How do I modify the layout of Classic Online Booking?

  There are a number of ways that you can modify the layout of your Online Booking site. These include: Show/hide the site header, which include your logo & contact details Show/hide appointment types/treatmentFew readers

• How do I control price visibility in Classic online booking?

  Depending on your circumstances you might want some flexibility about the way price information is displayed in online booking.Few readers

• How do I enter information about my locations (Classic OB)?

  To enter or edit information on a location: Login to the Online Booking Admin Area Click on "Locations" inFew readers

• How do I enter information about me or my team (Classic OB)?

  To edit a users information: Login to the Online Booking Admin area Click on the Users menu in the blue meFew readers

• Can I change the look of my online booking page to fit with my brand (Classic OB)?

  Within Online Booking we provide six themes that you can apply to your online booking portal.  To change your theme do the following: Login to the Online Booking Admin Area (https://help.writeupp.com/en/artFew readers

• How do you change the default country code in Classic Online Booking?

  This is the country code that appears in the text verification field in Online Booking: The defaFew readers

• How do I make a user visible on Classic Online Booking?

  To make a user visible on online booking simply follow the steps below: Login to the Online Booking Admin AreaFew readers

• How do I change what days are available in Classic online booking?

  You can choose which days are available via online booking for each of your users: Log into the Online Booking Admin Area (https://help.writeupp.com/en/article/how-do-i-access-the-admin-area-of-online-bookinFew readers

• Limiting how far in advance a client can book online (Classic OB)

  When accepting bookings from your clients, you have the option to limit how far in advance a client can book online. You'll find a setting in the online booking admin area (https://help.writeupp.com/en/article/hFew readers

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