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Online Booking
Allow your clients to book directly into your diary 24/7!
How do I add promotions to my Online Booking homepage?
You can add up to two optional promotion boxes to online booking: Login to the Online Booking Admin Area Click on "Marketing" in the blue menu bar at the top of the page This will take you through to the Marketing page where you can set up two promotio
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How do I specify which appointment types are available in Online Booking?
To specify which appointment types are available in online booking, follow the steps below: Go to Main Menu, click Integrations & Add Ons and select Configure in the Online Booking option From the Online Booking dashboard click **Treatments ** Click on the appointment type you'd like to make visible The display name must be a maximum of 50 characters and there must be an appointment description entered Switch the toggle under Treatment Visibility cal
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Getting Started with Online Booking
What is Online Booking? Online booking allows your clients to book directly into your diary 24*7. The benefits to you are: you don't have to spend time on the phone taking bookings its significantly easier for your clients to make bookings and in most cases results in an increase in fee income. In all but a few situations Online Booking makes sense from your perspective and in most situations it will be exactly what your clients want. Before you get started with Online Booking
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How do I turn on/off Online Booking?
Log into the Online Booking Admin Area Move the Online Booking switch to the right (so that it goes green) to turn on Online Booking and move it to the left (so that it goes red) to turn off Online Booking If you turn "on" Online Booking your clients will i
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How do I specify an offset period for Online Booking?
By this we mean the period between now and when you are prepared to accept Online Bookings. We provide this feature because you may not want clients booking into your diary for the next available slot if that is say 30 mins from now. Most people want some amount of warning if a client is going to book in so we provide an offset mechanism in the Admin Area of Online Booking. To specify an offset: Login to the Online Booking [Admin Area](https://help.writeupp.com/en/article/how-do-i-access-t
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How do I link back to my website at the end of the booking process?
To link back to your website after a booking is complete: Log into the Online Booking Admin Area Make sure your website URL is included in the Practice Website Address field under Settings -> Main Info Then go to Settings -> Layout Settings and check the switch shown below:  you can set up a Timetable for each user that specifies exactly what Location they are working in and when. To do this, click on the "burger" menu at the top left corner of the screen and select Timetable:  and to improve cashflow. To start taking pre-payments when your clients book online you need to connect Stripe to WriteUpp. The following article explains how you do this: How do I connect Stripe to WriteUpp so that I can take online payments?
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Can I embed online booking in my website using an iFrame?
No. Here's why: WriteUpp and Online Booking have a host of security measures that rely heavily upon cookies. At the time of writing this article (Mid 2018), most browsers have tightened up their security/fraud detection capabilities, most notably Safari. As a result, most browsers (and specifically Safari) now only permit cookies in the parent site (i.e. your_website_URL.com) and block them in an embedded iFrame, which is effectively treated as a separate site. So, if you embed our online book
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How do I enter information about me or my team?
To edit a users information: Login to the Online Booking Admin area Click on the Users menu in the blue menu bar at the top of the page. You will notice that all the information that you have previously entered into WriteUpp about your team/users has already been pulled through into Online Booking. From here you can supplement this information with extra content to enhance your online
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How do I enter information about my treatments?
To edit your treatment's information: Login to the Online Booking Admin Area Click on "Treatments" in the blue menu bar at the top of the page You will notice that all the information that you have previously entered into WriteUpp about treatments has already been pulled through into Online Booking. From here you can supplement this information with extra content to enhance your online
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How do I change the welcome heading and text on the homepage of online booking?
If you have turned on text/email validation or pre-payment you may wish to let your users know on the homepage of the online booking screen. There are two sections that customisable on the homepage (as well as the promo boxes). These are shown below: You can edit this text by following the steps below: Login to the Online Booking [Admin Area](https://help.writeupp.com/en/art
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How do I turn on/off SMS/Email verification in Online Booking?
To help prevent DNA's (Did Not Attend) and to match new bookings with existing client records, our online booking engine includes a verification mechanism. Using this mechanism (which is turned on by default), users are sent a text message with a verification code that they have to enter to confirm their identity and complete the booking process. We believe this provides you with excellent protection against DNA's and minimises the possibility of duplicate records being created when/if clients
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How do I enter information about my locations?
To enter or edit information on a location: Login to the Online Booking Admin Area Click on "Locations" in the blue menu bar at the top of the page You will notice that all the information that you have previously entered into WriteUpp about locations has already been pulled through into Online Booking. From here you can supplement this information with extra content to enhance your on
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My appointment prices in online booking are different, what do I need to change?
If your appointment prices in online booking are different to the prices you have set within Settings -> Scheduling, you probably have a VAT rate set in WriteUpp which is being pulled into online booking. It's an easy fix though, if you don't charge any VAT you just need to change the VAT rate to 0% within Settings -> Invoice. To do this: Go to Main Menu -> Settings and chose the Invoice tab: . If you want to make some specific time unavailable to patients as a one-off (i.e. for holidays, staff unavailability or meetings), simply book a Non-Patient Appointment in your Diary. This will block out this time and will not return it as available in Online Booking.
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How do I know when a client has booked through Online Booking?
When a client books online you will receive a notification. If you have unread notifications you will see a red number indicator to the left of your username: Click on your username to view your notifications: To view the details, click on the notification and you wil
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How do I enable Online Booking as a subscriber?
Open the Main Menu and go to Integrations & Add Ons Find the online booking section and click on Add To Subscription Click on Update Subscription and follow the steps to confirm the change via either direct debit or PayPal Once online booking has been added to your subscription, you can open the online booking admin area to begin configuring your settings.
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Can patients double-book appointments in Online Booking?
The availability that patients see in Online Booking is determined by the free time you have in your diary. If you have any existing Patient or Non-Patient Appointments in a certain slot, patients cannot book into it as long as the status associated with the appointments is set to "Does this mean the patient is attending?" = "Yes". This is intended to prevent double-bookings. If you do wish to double book patients, you can do this manually by scheduling or dragging them in your diary. If you
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How do my clients see Appointment Types & Team information on mobile?
To make best use of the smaller screen size on mobiles, the Online Booking interface is responsive. Essentially this means that the content is presented in a slightly different way to make it easier to use on a mobile. The menu at the top of the desktop version of Online Booking becomes a "burger menu" (three horizontal lines at the top right of the screen) when viewed on a mobile device:  of planned maintenance
To edit promotion content Login to the Online Booking Admin Area Click on "Marketing" in the blue menu bar at the top of the page This will take you through to the Marketing page where you can set up two promotions boxes that will appear on the homepag
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