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Online Booking
Allow your clients to book directly into your diary 24/7!
How do I add promotions to my Online Booking homepage?
You can add up to two optional promotion boxes to online booking: Login to the Online Booking Admin Area Click on "Marketing" in the blue menu bar at the top of the page This will take you through to the Marketing page where you can set up two promotio
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How do I turn on/off Online Booking?
Log into the Online Booking Admin Area Move the Online Booking switch to the right (so that it goes green) to turn on Online Booking and move it to the left (so that it goes red) to turn off Online Booking If you turn "on" Online Booking your clients will i
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How do I specify an offset period for Online Booking?
By this we mean the period between now and when you are prepared to accept Online Bookings. We provide this feature because you may not want clients booking into your diary for the next available slot if that is say 30 mins from now. Most people want some amount of warning if a client is going to book in so we provide an offset mechanism in the Admin Area of Online Booking. To specify an offset: Login to the Online Booking [Admin Area](https://help.writeupp.com/en/article/how-do-i-access-t
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How do I specify which appointment types are available in Online Booking?
To specify which appointment types are available in online booking, follow the steps below: Go to Settings, click **More **and select Add-Ons from the drop-down Click **Configure **next to Online Booking From the Online Booking dashboard click **Treatments ** Click on the appointment type you'd like to make visible The display name must be a maximum of 50 characters and there must be an appointment description entered Switch the toggle under **Treatment
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How do I control price visibility in online booking?
Depending on your circumstances you might want some flexibility about the way price information is displayed in online booking. To change price visibility follow the steps below: Login to the Online Booking Admin Area Click on Settings in the top menu and then choose layout settings:
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How do I link back to my website at the end of the booking process?
To link back to your website after a booking is complete: Log into the Online Booking Admin Area Make sure your website URL is included in the Practice Website Address field under Settings -> Main Info Then go to Settings -> Layout Settings and check the switch shown below:  you can set up a Timetable for each user that specifies exactly what Location they are working in and when. To do this, click on the "burger" menu at the top left corner of the screen and select Timetable: , most browsers have tightened up their security/fraud detection capabilities, most notably Safari. As a result, most browsers (and specifically Safari) now only permit cookies in the parent site (i.e. your_website_URL.com) and block them in an embedded iFrame, which is effectively treated as a separate site. So, if you embed our online book
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How do I modify the layout of online booking?
There are a number of ways that you can modify the layout of your Online Booking site. These include: Show/hide the site header, which include your logo & contact details Show/hide appointment types/treatment menu in the site header Show/hide users/clinicians menu in the site header Show/hide "More Info" links when availability is presented Show/hide website footer To modify the layout: Login to your Online Booking [Admin Area](https://help.writeupp.com/en/article/how-do-i-access
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How do my clients access Online Booking?
Your clients will be able to access online booking through your online booking URL. Your online booking URL takes the first half of your WriteUpp URL, but replaces ".writeupp.com" with ".selectandbook.com". For example, if your WriteUpp URL is "http://yourdomain.writeupp.com", your online booking URL will be "http://yourdomain.selectandbook.com". You can link to this is a number of ways: **Website: **You can place a
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How do I change the welcome heading and text on the homepage of online booking?
If you have turned on text/email validation or pre-payment you may wish to let your users know on the homepage of the online booking screen. There are two sections that customisable on the homepage (as well as the promo boxes). These are shown below: You can edit this text by following the steps below: Login to the Online Booking [Admin Area](https://help.writeupp.com/en/art
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How do I take pre-payments via Online Booking?
Pre-payment is a great way to reduce DNA's (if this is a problem for you) and to improve cashflow. To start taking pre-payments when your clients book online you need to connect Stripe to WriteUpp. The following article explains how you do this: How do I connect Stripe to WriteUpp so that I can take online payments?
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How do I block out admin time after online booking appointments?
To enable time to be blocked out after an appointment has been made, you can add a "buffer time" to your appointment set up. This will extend the length of the appointment as it's booked into your diary, but still display the correct treatment time to your patients. You can read about how to add buffer time to your appointments here: Adding buffer time between appointments. If you would prefer that gaps
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How do I turn on/off SMS/Email verification in Online Booking?
To help prevent DNA's (Did Not Attend) and to match new bookings with existing client records, our online booking engine includes a verification mechanism. Using this mechanism (which is turned on by default), users are sent a text message with a verification code that they have to enter to confirm their identity and complete the booking process. We believe this provides you with excellent protection against DNA's and minimises the possibility of duplicate records being created when/if clients
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How do I enter information about my locations?
To enter or edit information on a location: Login to the Online Booking Admin Area Click on "Locations" in the blue menu bar at the top of the page You will notice that all the information that you have previously entered into WriteUpp about locations has already been pulled through into Online Booking. From here you can supplement this information with extra content to enhance your on
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How do I determine which treatments are available through online booking?
Login to the Online Booking Admin Area Click on Treatments in the blue menu bar at the top of the page You will notice that all the information that you have previously entered into WriteUpp about treatments has already been pulled through into Online Booking. From here you can supplement this information with extra content to enhance your online booking experience. ![]
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My appointment prices in online booking are different, what do I need to change?
If your appointment prices in online booking are different to the prices you have set within Settings -> Scheduling, you probably have a VAT rate set in WriteUpp which is being pulled into online booking. It's an easy fix though, if you don't charge any VAT you just need to change the VAT rate to 0% within Settings -> Invoice. To do this: Go to Main Menu -> Settings and chose the Invoice tab: . If you want to make some specific time unavailable to patients as a one-off (i.e. for holidays, staff unavailability or meetings), simply book a Non-Patient Appointment in your Diary. This will block out this time and will not return it as available in Online Booking.
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How do I enable Online Booking as a subscriber?
Open the Main Menu and go to Integrations & Add Ons Find the online booking section and click on Add To Subscription Click on Update Subscription and follow the steps to confirm the change via either direct debit or PayPal Once online booking has been added to your subscription, you can open the online booking admin area to begin configuring your settings.
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Can I change the look of my online booking page to fit with my brand?
Within Online Booking we provide six themes that you can apply to your online booking portal. To change your theme do the following: Login to the Online Booking Admin Area Click on Settings and then Theme Settings: You'll then be able to choo
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How do I turn on email notifications when a client books online?
Log into the Online Booking Admin Area Click on Settings in the top menu or manage settings via the quick navigation panel: Under the Main Info tab, scroll down to Notification Settings and ensure the switch is to the right and appears green:  when viewed on a mobile device:  of planned maintenance
To edit promotion content Login to the Online Booking Admin Area Click on "Marketing" in the blue menu bar at the top of the page This will take you through to the Marketing page where you can set up two promotions boxes that will appear on the homepag
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