Online Booking 2.0
Online Booking 2.0 - A Client’s View
This article walks you through the steps your clients will take when booking an appointment through your Online Booking 2.0 website, powered by WriteUpp. The first screen your clients will see is the homepage of your Online Booking site. Here, they'll be greeted with your site name and logo, a welcoming message that says "Welcome to Online Booking," and your personalised Welcome text. Below that, they'll find a list of available Appointment Types. To proceed, they simply need to click ‘Book’Few readersSwitching from Classic Online Booking to Online Booking 2.0
If you're currently using Classic Online Booking, this option will remain available to you, for now. You may continue using it, or choose to upgrade to Online Booking 2.0. ||| Only sites with an active Classic Online Booking subscription will retain access to it. All other sites will have access to the Online Booking 2.0 platform only. Please note, once you switch to Online Booking 2.0: You will no longer have access to the Classic Online Booking admin area. Your classic online booking URLFew readersConfiguring Online Booking 2.0
There are several settings on the Online Booking Configuration screen that allow you to customise your Online Booking 2.0 website. To configure Online Booking: In your WriteUpp site, go to Main Menu -> Integrations & Add Ons and click on the Configure button in the Online Booking section. This will take you to the configuration screen for Online Booking 2.0. || Important: Only Site Administrators have access to the configuration screen for Online Booking. If you have any oFew readersHow do I set up Treatments in Online Booking 2.0
If you would like an Appointment Type to be available in Online Booking 2.0, then that’s easy to manage: | Not made the switch from classic Online Booking to the new and improved version? The process is simple -> Switching from Classic Online Booking to Online Booking 2.0. In WriteUpp, go to the Main Menu -> Settings -> Scheduling -> Appointment Types and click on the **EdFew readersHow do I set up Users in Online Booking 2.0
If you would like to make a user in your WriteUpp site available in Online Booking 2.0, then that’s easy to manage: | Not made the switch from classic Online Booking to the new and improved version? The process is simple -> Switching from Classic Online Booking to Online Booking 2.0. In WriteUpp, go to the Main Menu -> Settings -> Users and click on the 3 dot menu at theFew readersHow do I add Location details to Online Booking 2.0 (Single location site)
If you do not have multiple locations enabled in your WriteUpp site, then this article will explain how to add address details for your single practice to your Online Booking website. | Not made the switch from classic Online Booking to the new and improved version? The process is simple -> Switching from Classic Online Booking to Online Booking 2.0. If you are unsure about what yourFew readersHow do I set availability in Online Booking 2.0 (Single location site)
This article will take you through all of the steps that you need to follow to set up availability in your Online Booking 2.0 system. IMPORTANT: This article will explain how to schedule availability if you are using a single location WriteUpp site. If you have multiple locations enabled, then please click here to learn how to set up availability in multiple locations. If you are nFew readersHow do I set up Multiple Locations in Online Booking 2.0
If you have multiple locations enabled in your WriteUpp site, then this article will explain how to make these locations available in Online Booking 2.0, and how to enter address details for them. | Not made the switch from classic Online Booking to the new and improved version? The process is simple -> Switching from Classic Online Booking to Online Booking 2.0. If you are unsure abouFew readersHow do I set availability in Online Booking 2.0 (Multiple locations)
This article will take you through all of the steps that you need to follow to set up availability in your Online Booking 2.0 system. IMPORTANT: This article will explain how to schedule availability if you have multiple locations enabled in your WriteUpp site. If you do not have multiple locations enabled, then please click here to learn how to set up availability for a singlFew readersHow do I set up pre-payments in Online Booking 2.0
Setting up prepayments in Online Booking 2.0 couldn’t be easier! Before you can start taking payments, you'll need to connect your WriteUpp site to a payment provider. WriteUpp integrates with Stripe, enabling you to accept payments online, in clinic (either online or in person using a card reader), and through online booking. You can find step-by-step instructions for connecting to Stripe here.  you can set up a Timetable for each user that specifies exactly what Location they are working in and when. To do this, click on the main menu at the top left corner of the screen and select Timetable under Settings & Tools: , you can do this by booking a Non-Patient Appointment directly into your diary. This will block out the selected time and ensure it doesn’t appear as available in Online Booking. To create a non-patient appointment type, youFew readersHow do I block out admin time after online booking appointments?
If you'd like to automatically block out time after an appointment, you can add buffer time when setting up your appointments. This adds extra time to the booking in your diary without affecting the treatment duration seen by your patients. Learn how to set this up here: Adding buffer time between appointments. To help illustrate how buffer time works, here’s an example: ![](https://storage.crisp.chat/Few readers
Online Booking FAQs
How do my clients access Online Booking?
Your clients will be able to access online booking through your online booking URL. Your online booking URL takes the first half of your WriteUpp URL, but replaces ".writeupp.com" with ".selectandbook.com". For example, if your WriteUpp URL is "https://yourdomain.writeupp.com", your online booking URL will be "https://yourdomain.selectandbook.com/". You can link to this in a number of ways: **Website: **You can place a link to this URL on your website to allow patients to access online bSome readersCan I embed online booking in my website using an iFrame?
Online Booking 2.0: Yes, head to Integrations & Add ons -> Online Booking -> Configure and you will see a field with the code to embed Online Booking 2.0. || Please speak to your website designer if you require any help with this. We cannot assist with issues outside of your WriteUpp account. Classic Online Booking: No. Here's why, WriteUpp and Online Booking have a host of security measures that rely heavily upon cookies. Most browsers have tightened up their secFew readersHow do my clients cancel or rearrange their online booking appointment?
Unfortunately, clients are not able to cancel or amend appointments themselves through Online Booking. We recommend including clear contact information (such as a phone number or email address) in your communications, so clients know how to get in touch if they need to make changes to their booking.Few readersMy appointment prices in online booking are different, what do I need to change?
If the appointment prices shown in Online Booking differ from those set under Settings -> Scheduling, it’s likely because a VAT rate has been applied in WriteUpp, which is being reflected in Online Booking. It's a simple fix. If you don't charge VAT, you just need to change the VAT rate to 0% within Settings -> Invoice. To do this: Go to Main Menu -> Settings and chose the Invoice tab: ![](https://storage.crisp.chat/users/helpdesk/website/6b6154e844282000/0b189956-943Few readersHow do I know when a client has booked through Online Booking?
When a client books an appointment online, you’ll receive a notification. If you have any unread notifications, a red number will appear to the left of your username: Click on your username to view your notifications, including any online bookings received: To view thFew readersCan patients double-book appointments in Online Booking?
The availability patients see in Online Booking is directly based on the free time shown in your WriteUpp diary. How Availability Works If you already have a Patient or Non-Patient appointment scheduled during a particular slot, that time will not be available for booking as long as the appointment status is set to: Does this mean the patient is attending? = Yes This setting prevents double-bookings by marking the slot as unavailable to others. What If You Want to Double-BooFew readers
Classic Online Booking
How do I access the admin area of Classic Online Booking?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. The URL of your admin area is: http://your_URL.selectandbook.com/c/admin Where "your_URL" is the same URL prefix that you use to access WriteUpp. For example, if you access WriteUpp via "https://abc123.writPopularHow do I take pre-payments via Classic Online Booking?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. Online booking contains a setting which allows you to request pre-payment at the time of booking an appointment, either for all of the treatment types you offer online or for certain ones. If payment is required,Some readersWhat will my clients see when they use Online Booking (Classic)?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. Once you have configured Online Booking, your clients will be able to: Check and book availability Find out more about your practice Find out more about your treatments Find out more about your teSome readersAdding information to landing Online Booking page (Classic)
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. For those of you that use online booking, you might like to add information to your online booking site. You can do this in one of two places on your online booking homepage, which is a nice visible spot for anSome readersHow do I link back to my website at the end of the booking process (Classic OB)?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. To link back to your website after a booking is complete: Log into the Online Booking Admin Area Make sureSome readersHow do I specify which appointment types are available in Classic Online Booking?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. To specify which appointment types are available in online booking, follow the steps below: Go to Main Menu, click Integrations & Add Ons and select Configure in the Online Booking optionSome readersHow do I specify an offset period for Classic Online Booking?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. By this we mean the period between now and when you are prepared to accept Online Bookings. We provide this feature because you may not want clients booking into your diary for the next available slot if that is sSome readersHow do I turn on/off SMS/Email verification in Classic Online Booking?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. To help prevent DNA's (Did Not Attend) and to match new bookings with existing client records, our online booking engine includes a verification mechanism. Using this mechanism (which is turned on by default), useSome readersHow do I enter information about my treatments (Classic OB)?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. To edit your treatment's information: Login to the Online Booking Admin Area Click on "Treatments" in theFew readersHow do I set up email notifications of an Online Booking (Classic)?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. When a client books online, you can set up email notifications to go to both the user who the appointment has been booked with, and selected others who might need to know about it. To set up email notificationsFew readersHow do I turn on/off Classic Online Booking?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. Log into the Online Booking Admin Area Move the Online Booking switch to the right (so that it goes green)Few readersHow do I modify the layout of Classic Online Booking?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. There are a number of ways that you can modify the layout of your Online Booking site. These include: Show/hide the site header, which include your logo & contact details Show/hide appointment types/treatmentFew readersHow do I control price visibility in Classic online booking?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. Depending on your circumstances you might want some flexibility about the way price information is displayed in online booking. ||| This setting is site wide. You cannot vary price visibility by clinician or treaFew readersHow do I enter information about my locations (Classic OB)?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. To enter or edit information on a location: Login to the Online Booking Admin Area Click on "Locations" inFew readersHow do I enter information about me or my team (Classic OB)?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. To edit a users information: Login to the Online Booking Admin area Click on the Users menu in the blue meFew readersCan I change the look of my online booking page to fit with my brand (Classic OB)?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. Within Online Booking we provide six themes that you can apply to your online booking portal. To change your theme do the following: Login to the Online Booking [Admin Area](https://help.writeupp.com/en/artFew readersHow do I make a user visible on Classic Online Booking?
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. To make a user visible on online booking simply follow the steps below: Login to the Online Booking Admin AreaFew readersLimiting how far in advance a client can book online (Classic OB)
||| Important: The information in this article relates to the classic Online Booking platform. If you are using Online Booking 2.0, please close this article and visit the Online Booking 2.0 section of the help desk. When accepting bookings from your clients, you have the option to limit how far in advance a client can book online. You'll find a setting in the [online booking admin area](https://help.writeupp.com/en/article/hFew readers