Articles on: User Management

How do I reduce the number of users in my subscription/account?

If you would like to reduce the number of users in your subscription/account, you first need to make sure that you have de-activated the users that you no longer want to have access to the system.

Once you have deactivated the users, all you need to do is go to Settings -> Account and select the number of active users that you require from the user(s) field. Once you're happy, click on the green Update Subscription button at the bottom left of the screen.

When you click on Update Subscription, follow the instructions on screen to confirm your new monthly payments.

Please note - deactivating users within your account will not automatically adjust your monthly payments. You must also follow the steps to reduce the number of users you are paying for as part of your subscription.

Updated on: 28/03/2023

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