How do I set availability in Online Booking 2.0 (Multiple locations)
This article will take you through all of the steps that you need to follow to set up availability in your Online Booking 2.0 system.
IMPORTANT: This article will explain how to schedule availability if you have multiple locations enabled in your WriteUpp site. If you do not have multiple locations enabled, then please click here to learn how to set up availability for a single location site. If you are not sure whether you have a single or multiple location site, you can head to Settings -> Organisation in your WriteUpp site and you will see your location information there. If the ‘Multiple locations enabled’ checkbox is not ticked, then please refer to the article on scheduling availability for a single practice site.
Warning: You must have the user role of Site Administrator to complete the set up for Online Booking.
Firstly, set up all of the Appointment Types that you wish to offer via Online Booking. You will need to set them as available and enter display information for them. Head to Settings -> Scheduling -> Appointment Types to do this (Read more).
Remember to check which resources are ticked for each Appointment Type. If a user is not ticked to offer an Appointment Type, then they will not appear in Online Booking as available for that booking.
Set up the users that you wish to be available to book with in Online Booking. You will need to set them as available and enter details for their profile. Go to Settings -> Users -> User Profile to do this (Read more).
Head to Settings -> Organisation -> and click on the ‘Edit’ link next to the location(s) you would like to set up in Online Booking. Use the switch to set the location as available in Online Booking, and then enter address details and directions for getting there (read more).
Finally, schedule a timetable for your users. For a multiple location WriteUpp site, availability in Online Booking will be based on the user’s timetable. Head to the Main Menu -> Timetable and select the timetable of the user you would like to set up. Then, use the timetable tool to schedule availability in Online Booking for each location (you can read more about using the timetable feature here).
Warning: If you have multiple locations enabled, then you must set up a timetable for each user. If you do not schedule a timetable for a user, then no availability will be shown for them in Online Booking.
Head to your Online Booking site and have a test run through the booking system. You should be all set up!
Changes to availability in Online Booking can take a few minutes to reflect on your booking site. If you don't see the changes straight away, go to the Configuration screen for Online Booking and scroll down to the blue update marker. If it says "Changes Pending", your updates are still being processed. Check back in 5 minutes and refresh your booking site to see the updates.
Top top: If you find you need to block out availability on certain days for a user in Online Booking (to prevent clients from booking into it, during holidays or meetings for example), then you can use a non-client Appointment Type to block out time in the diary (read more).
IMPORTANT: This article will explain how to schedule availability if you have multiple locations enabled in your WriteUpp site. If you do not have multiple locations enabled, then please click here to learn how to set up availability for a single location site. If you are not sure whether you have a single or multiple location site, you can head to Settings -> Organisation in your WriteUpp site and you will see your location information there. If the ‘Multiple locations enabled’ checkbox is not ticked, then please refer to the article on scheduling availability for a single practice site.
Warning: You must have the user role of Site Administrator to complete the set up for Online Booking.
Firstly, set up all of the Appointment Types that you wish to offer via Online Booking. You will need to set them as available and enter display information for them. Head to Settings -> Scheduling -> Appointment Types to do this (Read more).
Remember to check which resources are ticked for each Appointment Type. If a user is not ticked to offer an Appointment Type, then they will not appear in Online Booking as available for that booking.
Set up the users that you wish to be available to book with in Online Booking. You will need to set them as available and enter details for their profile. Go to Settings -> Users -> User Profile to do this (Read more).
Head to Settings -> Organisation -> and click on the ‘Edit’ link next to the location(s) you would like to set up in Online Booking. Use the switch to set the location as available in Online Booking, and then enter address details and directions for getting there (read more).
Finally, schedule a timetable for your users. For a multiple location WriteUpp site, availability in Online Booking will be based on the user’s timetable. Head to the Main Menu -> Timetable and select the timetable of the user you would like to set up. Then, use the timetable tool to schedule availability in Online Booking for each location (you can read more about using the timetable feature here).
Warning: If you have multiple locations enabled, then you must set up a timetable for each user. If you do not schedule a timetable for a user, then no availability will be shown for them in Online Booking.
Head to your Online Booking site and have a test run through the booking system. You should be all set up!
Changes to availability in Online Booking can take a few minutes to reflect on your booking site. If you don't see the changes straight away, go to the Configuration screen for Online Booking and scroll down to the blue update marker. If it says "Changes Pending", your updates are still being processed. Check back in 5 minutes and refresh your booking site to see the updates.
Top top: If you find you need to block out availability on certain days for a user in Online Booking (to prevent clients from booking into it, during holidays or meetings for example), then you can use a non-client Appointment Type to block out time in the diary (read more).
Updated on: 10/06/2025
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