My appointment prices in online booking are different, what do I need to change?

If the appointment prices shown in Online Booking differ from those set under Settings -> Scheduling, it’s likely because a VAT rate has been applied in WriteUpp, which is being reflected in Online Booking.

It's a simple fix. If you don't charge VAT, you just need to change the VAT rate to 0% within Settings -> Invoice. 

To do this:

1. Go to Main Menu -> Settings and chose the Invoice tab:

2. Click on Edit under VAT rates: 

3. Click on 0%, which is one of the pre-defined VAT rates included in WriteUpp:

4. Tick the two checkboxes for Appointments and Expenses:

5. Then Save:

6. 0% will now be set as the default tax rate for both appointments and expenses:

And VAT will no longer be added to the cost of your appointments, as they appear in online booking.  

Updated on: 28/05/2025