My appointment prices in online booking are different, what do I need to change?
If the appointment prices shown in Online Booking differ from those set under Settings -> Scheduling, it’s likely because a VAT rate has been applied in WriteUpp, which is being reflected in Online Booking.
It's a simple fix. If you don't charge VAT, you just need to change the VAT rate to 0% within Settings -> Invoice.
To do this:
Go to Main Menu -> Settings and chose the Invoice tab:
Click on Edit under VAT rates:
Click on 0%, which is one of the pre-defined VAT rates included in WriteUpp:
Tick the two checkboxes for Appointments and Expenses:
Then Save:
0% will now be set as the default tax rate for both appointments and expenses:
And VAT will no longer be added to the cost of your appointments, as they appear in online booking.
It's a simple fix. If you don't charge VAT, you just need to change the VAT rate to 0% within Settings -> Invoice.
To do this:
Go to Main Menu -> Settings and chose the Invoice tab:
Click on Edit under VAT rates:
Click on 0%, which is one of the pre-defined VAT rates included in WriteUpp:
Tick the two checkboxes for Appointments and Expenses:
Then Save:
0% will now be set as the default tax rate for both appointments and expenses:
And VAT will no longer be added to the cost of your appointments, as they appear in online booking.
Updated on: 28/05/2025
Thank you!