Articles on: Video Consultations

Troubleshooting video consultations on Microsoft Edge

If you're having issues with video consultations on Microsoft Edge, this article will take you through some things to check.

Setting camera and microphone permissions

The video consultation platform needs access to your camera and microphone so your patient can see and hear you (and vice versa!). When using Edge for a video session, you'll need to allow access to both of these to allow the connection to be made.

To check your camera and microphone permissions on a laptop or PC, click the three horizontal dots at the very right hand side of your screen, in line with the address bar, and choose Settings.

From the menu at the left hand side, choose Site permissions and then both Camera and Microphone in turn.

For both, the switch towards the top of the screen should be set to "Ask before accessing (recommended)" and should appear blue.

If you see any sites listed under the Block section, please click on the dustbin icon to remove them from your blocked list.

Once you've started to use video consultations, the sites should be added to your allowed list, which means you won't have to grant the access permissions each time. Edge will remember these settings for you.

Updated on: 17/06/2022

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