Video Consultations: Frequently asked questions
This article contains a summary of the most common questions related to video consultations, and their answers.
1p/min + tax (where appropriate)
To help you get started your account will be credited with 1000 free video minutes. Video minutes are available to buy in bundles, just like SMS credits.
Video minutes are purchased in bundles of 5000, 2000, 1000, 600 & 300 minutes.
No. All you need is a WriteUpp subscription and video minutes in your account
Absolutely not.
No. There's nothing to download, video consultations are fully embedded within WriteUpp. Your patients simply click on a secure video access link to join you for their consultation
No. The secure access link will remain linked to the appointment regardless of any changes made to the date/time.
No. You'll manually start the call once both you and the patient have arrived
No. If an appointment runs over, so will the video session. You need to manually end a session to conclude it.
How much does it cost to use video consultation?
1p/min + tax (where appropriate)
To help you get started your account will be credited with 1000 free video minutes. Video minutes are available to buy in bundles, just like SMS credits.
What are the bundle sizes?
Video minutes are purchased in bundles of 5000, 2000, 1000, 600 & 300 minutes.
Do I need to have a separate subscription to use video consultation?
No. All you need is a WriteUpp subscription and video minutes in your account
Do you share information with Third-Parties?
Absolutely not.
Do my patients need to download any software?
No. There's nothing to download, video consultations are fully embedded within WriteUpp. Your patients simply click on a secure video access link to join you for their consultation
Will changing an appointment affect the access link?
No. The secure access link will remain linked to the appointment regardless of any changes made to the date/time.
Will a video consultation automatically start at the scheduled time?
No. You'll manually start the call once both you and the patient have arrived
Will a video consultation automatically cut out at the scheduled end time of an appointment?
No. If an appointment runs over, so will the video session. You need to manually end a session to conclude it.
Updated on: 21/06/2022
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