Articles on: Patient Management

Can I be notified when a patient has arrived for an appointment?

Yes, a patient arriving for an appointment is one of the events that you can choose to receive a notification about.  

To receive the notification you'll need to:

Have an Appointment Status called Arrived set up (You'll need to set this up yourself if you signed up before 02/10/18. If you signed up after this, an Arrived status will already be set up for you)
Choose how you'd like to be notified

Setting Up the Arrived Appointment Status (if needed):

Go to Settings -> Scheduling, click into the Appointment Statuses tab and select Create New Appointment Status:

Complete each field as below:

Name - Arrived
Colour - Choose from the dropdown list
Is this the Default status? - No
Does it mean the Patient is attending? - Yes
Does it mean the Patient has arrived? - Yes

Hit Save and you'll be taken back to the Scheduling tab where you'll see the new status in the list:

Setting Up the Arrived Notification

Click on your username in the top right corner and then choose Manage from the Notifications heading:

Next to Appointment has arrived, choose how you'd like to be notified:

Important will be highlighted with a red line down the left side of the notification:

Show Boost appears as a pop up notification at the bottom right of your screen:

Show Dialog appears as a dialog box in the middle of your screen:

None won't generate a notification.

You also have the option to leave the checkboxes blank, which generates a standard notification in the Notifications box:

Updated on: 12/05/2023

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