Can I be notified when a patient has arrived for an appointment?

Yes, a patient arriving for an appointment is one of the events that you can choose to receive a notification about.  

To receive the notification you'll need to:

• Have an Appointment Status called Arrived set up (You'll need to set this up yourself if you signed up before 02/10/18. If you signed up after this, an Arrived status will already be set up for you)
• Choose how you'd like to be notified 

Setting Up the Arrived Appointment Status (if needed):

1. Go to Settings -> Scheduling, click into the Appointment Statuses tab and select Create New Appointment Status:

2. Complete each field as below:

• Name - Arrived
• Colour - Choose from the dropdown list
• Is this the Default status? - No
• Does it mean the Patient is attending? - Yes
• Does it mean the Patient has arrived? - Yes

3. Hit Save and you'll be taken back to the Scheduling tab where you'll see the new status in the list:

Setting Up the Arrived Notification

1. Click on your username in the top right corner and then choose **Manage **from the Notifications heading:

2. Next to Appointment has arrived, choose how you'd like to be notified:

• Important will be highlighted with a red line down the left side of the notification:

• Show Boost appears as a pop up notification at the bottom right of your screen:

• Show Dialog appears as a dialog box in the middle of your screen:

• None won't generate a notification. 

• You also have the option to leave the checkboxes blank, which generates a standard notification in the Notifications box:

Updated on: 12/05/2023