Can I be notified when a patient has arrived for an appointment?
Yes, a patient arriving for an appointment is one of the events that you can choose to receive a notification about.
To receive the notification you'll need to:
Have an Appointment Status called Arrived set up (You'll need to set this up yourself if you signed up before 02/10/18. If you signed up after this, an Arrived status will already be set up for you)
Choose how you'd like to be notified
Go to Settings -> Scheduling, click into the Appointment Statuses tab and select Create New Appointment Status:
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/2023-05-12-1_1ds6e0h.png)
Complete each field as below:
Name - Arrived
Colour - Choose from the dropdown list
Is this the Default status? - No
Does it mean the Patient is attending? - Yes
Does it mean the Patient has arrived? - Yes
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/2023-05-12-3_3pwccv.png)
Hit Save and you'll be taken back to the Scheduling tab where you'll see the new status in the list:
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/2023-05-12-2_1u9see9.png)
Click on your username in the top right corner and then choose Manage from the Notifications heading:
![](https://storage.crisp.chat/users/helpdesk/website/6c966e6599647800/e49c115b-0379-48b8-82d9-c8e325_1s8prqk.png)
Next to Appointment has arrived, choose how you'd like to be notified:
![](https://storage.crisp.chat/users/helpdesk/website/e5066f291189d000/299db9c2-2dbb-41d3-8425-b920c4_o9vchb.png)
Important will be highlighted with a red line down the left side of the notification:
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/image_1b962in.png)
Show Boost appears as a pop up notification at the bottom right of your screen:
![](https://storage.crisp.chat/users/helpdesk/website/9fa4f65012c2880/be73062a-023a-42d8-ab56-c24afc_3k4obo.png)
Show Dialog appears as a dialog box in the middle of your screen:
![](https://storage.crisp.chat/users/helpdesk/website/7299b4e21b65080/886b10db-c210-4a43-a600-d467be_b9h4ll.png)
None won't generate a notification.
You also have the option to leave the checkboxes blank, which generates a standard notification in the Notifications box:
![](https://storage.crisp.chat/users/helpdesk/website/16bcc75e8d53e800/4b4e3514-4c5a-4d99-9097-b8db2c_160ywtn.png)
![](https://storage.crisp.chat/users/helpdesk/website/397c30eb47487000/4b092016-b3d2-4996-8c79-dd4245_1w8omhl.png)
To receive the notification you'll need to:
Have an Appointment Status called Arrived set up (You'll need to set this up yourself if you signed up before 02/10/18. If you signed up after this, an Arrived status will already be set up for you)
Choose how you'd like to be notified
Setting Up the Arrived Appointment Status (if needed):
Go to Settings -> Scheduling, click into the Appointment Statuses tab and select Create New Appointment Status:
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/2023-05-12-1_1ds6e0h.png)
Complete each field as below:
Name - Arrived
Colour - Choose from the dropdown list
Is this the Default status? - No
Does it mean the Patient is attending? - Yes
Does it mean the Patient has arrived? - Yes
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/2023-05-12-3_3pwccv.png)
Hit Save and you'll be taken back to the Scheduling tab where you'll see the new status in the list:
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/2023-05-12-2_1u9see9.png)
Setting Up the Arrived Notification
Click on your username in the top right corner and then choose Manage from the Notifications heading:
![](https://storage.crisp.chat/users/helpdesk/website/6c966e6599647800/e49c115b-0379-48b8-82d9-c8e325_1s8prqk.png)
Next to Appointment has arrived, choose how you'd like to be notified:
![](https://storage.crisp.chat/users/helpdesk/website/e5066f291189d000/299db9c2-2dbb-41d3-8425-b920c4_o9vchb.png)
Important will be highlighted with a red line down the left side of the notification:
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/image_1b962in.png)
Show Boost appears as a pop up notification at the bottom right of your screen:
![](https://storage.crisp.chat/users/helpdesk/website/9fa4f65012c2880/be73062a-023a-42d8-ab56-c24afc_3k4obo.png)
Show Dialog appears as a dialog box in the middle of your screen:
![](https://storage.crisp.chat/users/helpdesk/website/7299b4e21b65080/886b10db-c210-4a43-a600-d467be_b9h4ll.png)
None won't generate a notification.
You also have the option to leave the checkboxes blank, which generates a standard notification in the Notifications box:
![](https://storage.crisp.chat/users/helpdesk/website/16bcc75e8d53e800/4b4e3514-4c5a-4d99-9097-b8db2c_160ywtn.png)
![](https://storage.crisp.chat/users/helpdesk/website/397c30eb47487000/4b092016-b3d2-4996-8c79-dd4245_1w8omhl.png)
Updated on: 12/05/2023
Thank you!