This article explains what you should do if an insurer part pays your invoice submitted via Healthcode. This most often happens when the insurer deducts the policyholder's insurance excess, which it expects you to collect directly from them.

When you send an invoice to Healthcode you typically raise the invoice for the full amount due. There may be exceptions to this but in our experience, this is generally what happens.

When the invoice is paid by the insurer, you will see this indicator on the invoice detail screen:

This indicates that the insurer has paid the invoice but we can't automatically verify (via Healthcode) how much has been paid so you still need to manually mark the invoice as "part paid" or "paid in full" in WriteUpp. You would typically do this after you have checked your bank records or remittance advice from the insurer.

If the insurer has part paid your invoice, for example the full amount of the invoice (less any excess) you can mark this on the invoice in WriteUpp, as "part paid" -> How do I part pay an invoice? Then you can request payment from the client for any outstanding monies.

If the insurer pays in full you can mark the invoice as "paid in full" in WriteUpp -> How do I mark an invoice as paid/bad debt?
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