How do I reactivate a user?
To re-activate a user, go to Settings -> Users and check the "Show deactivated users" box:
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/image-2022-12-01-at-35431-pm_1halo27.jpg)
This will show you all of the previously deactivated users. To reactivate someone, click on the 3 dots at the end of the row containing their name and click Activate.
This will send a new email invite to their email address, which will contain a new temporary password to allow them to log in. Once they've logged in using this password, they'll be prompted to change it to something more memorable.
![](https://storage.crisp.chat/users/helpdesk/website/3bdaa0c7caaa6800/image-2022-12-01-at-35431-pm_1halo27.jpg)
This will show you all of the previously deactivated users. To reactivate someone, click on the 3 dots at the end of the row containing their name and click Activate.
This will send a new email invite to their email address, which will contain a new temporary password to allow them to log in. Once they've logged in using this password, they'll be prompted to change it to something more memorable.
Updated on: 28/03/2023
Thank you!