Articles on: Getting Started

How do I subscribe using a bank account that has multiple signatories?

If you subscribe to WriteUpp using a bank account which requires more than one person to authorise a direct debit, you and your co-signatories will need to print, sign and upload a paper copy of the direct debit mandate form to complete the process.

This form will need to be completed if you indicate that more than one person is required to authorise a direct debit when:
setting up a new subscription via direct debit
changing the bank details for an existing subscription
switching from PayPal to direct debit

To set this up:
Complete the mandate form with the requested details and tick the box for More than one person is required to authorise Direct Debits:

After ticking this box, you'll see information displayed on the next steps. Click on Set up Direct Debit to continue:

After this, you'll be asked to check your details are correct and click Confirm. Once this is done, you'll be taken back to WriteUpp and see confirmation of either your subscription or the changes made.

You should now complete the additional steps required for bank accounts with multiple signatories. The subscription/change is not confirmed until these next steps are actioned. You will also not be able to purchase either SMS credits or video minutes while the mandate is pending approval

An email will be sent to the email address entered on the mandate form, with the subject Action required: complete your mandate setup with Pathway Software. This email contains the steps you must follow.

Click on Complete Mandate Setup within the email:

Click on Print agreement to print the mandate form:

Once the mandate has been signed and dated by all signatories, scan it or take a clear picture of it and upload the resulting file:

With the uploaded file added, click on Submit signed agreement:

You'll then see on screen that your direct debit has been set up successfully:

Shortly after this, you should receive an email from GoCardless confirming the direct debit setup. You should also receive an email summarising the amount and frequency of your payments.

If you ticked the box for multiple signatures in error, or if multiple signatories are no longer required, you should still click on the “Complete mandate setup” button in the email. From here, you can skip the additional steps by clicking "here" at the top of the page. This will automatically complete the mandate process using the bank account and details you previously provided:

Updated on: 07/09/2023

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