Managing Wibbi users in WriteUpp
Once you have enabled the Wibbi integration in WriteUpp and connected your clinic using the CLM ID, you must add your WriteUpp user(s) to Wibbi for it to work.
Once you have connected your primary Wibbi clinic to WriteUpp using the CLM ID (read about how to do that here), head to the bottom of the Wibbi integration screen and you will see a list of your WriteUpp users. Next to each user will be an ‘Add User’ button.
It is not possible to link current users on your Wibbi account to the corresponding user in WriteUpp. Therefore, you must create your WriteUpp user(s) as a new user in Wibbi. To do this...
Check the First Name and Last Name fields are correct for the user(s) you wish to add. We will try to guess the First and Last Name from what is entered on the user profile in WriteUpp, but you can edit these by clicking into the fields.
Warning: Once you have added a user, you cannot edit the First Name or Last Name from within WriteUpp, so make sure you enter these details correctly.
Then. click the Add user button next to any users you wish to add to Wibbi to use the integration, including yourself!
If you do not add a user to Wibbi in this way, they will not be able to use the Wibbi integration!
If you head to your Wibbi account, you will then see the user(s) added to Wibbi. If this has resulted in duplicate users, you can manage these from within Wibbi (but remember to keep the one connected to WriteUpp!). If you have any questions about user set up following adding the user from WriteUpp, please speak to Wibbi customer support.
Back in WriteUpp, on the Wibbi integration page, you will see that the ‘Add User’ button has changed to ‘Deactivate user’ for any users added to Wibbi.
If you click Deactivate user, the user will be deleted in Wibbi, and they will no longer be able to use the integration. Do this with care!
If you click ‘Deactivate user’, then the button will change to a green ‘Reactivate user’ one.
You can easily reactivate the user in Wibbi by clicking this button. It will add the user back to Wibbi and they will be able to start using the integration again.
Website - https://wibbi.com/contact/
Email - support@wibbi.com
Contact number (UK sites) - +44 020 3286 5865
We apologise but we are uable to assist with any set up within your Wibbi site outside of the WriteUpp integration. We kindly ask that you contact the Wibbi support team with questions regarding your Wibbi account.
Managing your Wibbi users from WriteUpp is easy, here’s how…
Adding a user:
Once you have connected your primary Wibbi clinic to WriteUpp using the CLM ID (read about how to do that here), head to the bottom of the Wibbi integration screen and you will see a list of your WriteUpp users. Next to each user will be an ‘Add User’ button.
It is not possible to link current users on your Wibbi account to the corresponding user in WriteUpp. Therefore, you must create your WriteUpp user(s) as a new user in Wibbi. To do this...
Check the First Name and Last Name fields are correct for the user(s) you wish to add. We will try to guess the First and Last Name from what is entered on the user profile in WriteUpp, but you can edit these by clicking into the fields.
Warning: Once you have added a user, you cannot edit the First Name or Last Name from within WriteUpp, so make sure you enter these details correctly.
Then. click the Add user button next to any users you wish to add to Wibbi to use the integration, including yourself!
If you do not add a user to Wibbi in this way, they will not be able to use the Wibbi integration!
If you head to your Wibbi account, you will then see the user(s) added to Wibbi. If this has resulted in duplicate users, you can manage these from within Wibbi (but remember to keep the one connected to WriteUpp!). If you have any questions about user set up following adding the user from WriteUpp, please speak to Wibbi customer support.
Deactivating a user:
Back in WriteUpp, on the Wibbi integration page, you will see that the ‘Add User’ button has changed to ‘Deactivate user’ for any users added to Wibbi.
If you click Deactivate user, the user will be deleted in Wibbi, and they will no longer be able to use the integration. Do this with care!
Reactivating a user:
If you click ‘Deactivate user’, then the button will change to a green ‘Reactivate user’ one.
You can easily reactivate the user in Wibbi by clicking this button. It will add the user back to Wibbi and they will be able to start using the integration again.
Wibbi Customer Support:
Website - https://wibbi.com/contact/
Email - support@wibbi.com
Contact number (UK sites) - +44 020 3286 5865
We apologise but we are uable to assist with any set up within your Wibbi site outside of the WriteUpp integration. We kindly ask that you contact the Wibbi support team with questions regarding your Wibbi account.
Updated on: 12/11/2024
Thank you!