Articles on: Other Integrations

What can I do about incorrect Healthcode credentials?

When entering or confirming your Healthcode credentials and clicking on Check Credentials, you might see on screen that your credentials are incorrect:

This means exactly what it says on the tin and is a result of Healthcode not being able to verify your credentials when they are checked.

We know receiving this error message is frustrating and we’d love to be able to help. However, it is not something that we are able to resolve from our end. You may even find that Healthcode’s support team sends you to our support but unfortunately we cannot help in any way. The only way you can get this error resolved is by contacting

We understand that it can sometimes be difficult to get the help you need through Healthcode’s customer support service. Therefore, if that doesn’t work you could try mentioning or messaging them on Twitter @healthcodeltd. This isn’t something we’d ordinarily recommended but we find this often gets people’s attention where all else has failed.

Contact Healthcode's Customer Services team:

On: 0330 900 4900

Twitter: @healthcodeltd

Or visit the Healthcode Contact Us page.

Updated on: 26/09/2023

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