Articles on: About Us

Why do you only provide online support?

If you're reading this article, you're probably wondering why we only provide assistance online. Here's our thinking:

We know how daunting technology can be, so we built our business from the ground up around offering simple, no nonsense service. You can contact us 24/7 via email or live chat. During working hours (9am - 5.30pm GMT), you should normally receive a response within an hour. This means you can contact us when it works for you and we will respond as quickly as possible.

Every bit of evidence we have indicates that jotting down your question(s), rather than verbalising them, tends to result in better outcomes. Yes, it may take a little longer but by virtue of writing down the question or problem, you frame it more precisely. This means we can provide help quickly and get you up and running with less hassle.

As we’re a distributed team operating in different countries, we embrace web-based and mobile technologies. By submitting your question online via our Help Desk, it can be instantaneously routed and responded to by a member of the team regardless of their location.

To keep the cost of WriteUpp as low as possible, we attempt to be as streamlined as possible. When you log a support ticket that requires a coding fix, this is automatically routed from our Help Desk to our development platform, where each development task that we undertake is tracked and documented.

Communicating via email allows you (and us) to see the complete history of the problem, so that if you need to go back and get clarification on a particular point or reference an article, it’s all there for you

Please be assured that we’re not being awkward or difficult. We fundamentally believe that this is the right thing to do for you, for our team and for the long-term success of our business.

If you're still unconvinced please just give it a try by emailing or grabbing one of the team on live chat below. You can also reach us on live chat from within your WriteUpp account so you can talk us through exactly what you need when you need it!

Updated on: 07/09/2023

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