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All you need to know about WriteUpp
Why do you only provide online support?
If you're reading this article you're probably wondering why we only provide assistance online. Here's our thinking: We know how daunting technology can be so we built our business from the ground up around offering simple, no nonsense service. You can contact us 24*7 via our Help Desk and during working hours (9am - 5.30pm GMT) you should normally receive a response within an hour. Meaning you can you contact us when it works for you and when you’ve got a few moments to explain what you wa
Who are the owners of WriteUpp?
WriteUpp is a wholly owned product of Pathway Software Pathway Software is owned solely by: Bob Bond Jonas Pedersen Pathway Software has no external shareholders and is solely funded by the owners of the business. Consequently, we are 100% free to make our own decisions about the direction of the business, its products and the needs of our clients. At pres
How do we handle feature requests?
If you're reading this article, it's likely that you've been kind enough to take the time to make a feature request, or you're considering making one, which is fab! We believe each request submitted is a valuable opportunity to understand how we can improve the product we provide you with, so we've made it super simple to submit a feature request from within WriteUpp using an interactive feature request portal. This portal, hosted by Canny, allows you to: Submit a feature request Br
Can I use WriteUpp outside the UK?
Although WriteUpp is a UK-based business the product itself can be used anywhere in the world. WriteUpp is currently in use in: UK Ireland Sweden Denmark Norway Singapore Australia New Zealand Canada United States Within WriteUpp you can specify your: Preferred Currency Preferred user interface language (currently English & Danish) Timezone Tax Rate If your preferred currency is not listed or if you would like to see WriteUpp in other l
How do I recommend WriteUpp on Facebook?
Recently Facebook changed the way it handled Reviews and switched to Recommendations. If you're kind enough to offer provide us with a recommendation please follow the steps below: Go to: https://www.facebook.com/pg/WriteUpp/reviews/ Here you should see a section like this: Click on "Yes" and a popup will appear when you can writ
What are your working hours?
The WriteUpp team are available Monday - Friday (excluding bank holidays) from 09:00 to 17:30.
How long has Pathway Software been trading?
Since March 2009
What costs are involved in providing WriteUpp?
Unlike traditional software companies we don't just write a piece of code, package it up and let you download it (or send you a CD if you're more 20th Century). WriteUpp is a service. Often referred to in technology circles as Saas (Software as a Service). As such, many of the costs involved in providing the service are recurrent. Here is a quick breakdown of our service-related costs: Software Development Technical Support & Customer Service Quality Control/Testing Server Infrastruct
Are you hiring?
We are always on the look out for talented individuals (in Development, Customer Service, Support) that have a genuine interest in our market and our products. At any point in time our recruitment plans vary according to what we are doing the business and our priorities for the coming 12-18 months. If you're interested in joining us just drop us your contact details and we'll be sure to get in touch. Thanks, Bob @thebobbond https://www.linkedin.com/in/bobbond p.s. We NEVER EVER work with
Who developed WriteUpp?
Pathway Software, the developer of WriteUpp, based at: 6 Nicholas Street Chester, CH1 2NX, United Kingdom
What is included in my WriteUpp subscription?
WriteUpp's pricing is based on the number of users you have on your site rather than which features, prices start at £14.95 + VAT for a single user subscription. For more information on our pricing click here. For the cost of your subscription you get: Full access to the WriteUpp product Online technical support (subject to fair usage) Optional additional costs include: SMS Credits - If you opt to send out SMS appointment confirmations and remind
Does WriteUpp have a referral programme?
Yes. We have a very straightforward and rewarding referral programme. The following article explains how it works. How does the programme work? We’ll register you as a referrer and provide you with a unique link (URL) that you should use in all communications where you mention us, such as your website, social media etc When someone uses your unique link and subscribes for three continuous months we will pay you the first three months of their subscription fees. For example, the cost of
Is there a WriteUpp App?
Yes. The WriteUpp app is available to download from the Apple App Store and Google Play Store.
What experience does Pathway Software have in Healthcare?
It's all we do. We have been developing software for therapists in the NHS since 2009. Our software is in use in numerous NHS Acute Trusts and is used by thousands of therapists operating in Outpatient, Inpatient and Community settings. To date, our systems have booked over 5 million patient appointments in the NHS and many more clinical notes and assessments.
Where do I send technical questions?
If you have any technical questions about WriteUpp please contact our friendly Helpdesk team at firstname.lastname@example.org or just click on the large question mark at the top right-hand corner of the screen When you do this we detect which page you are on in WriteUpp and take you to the relevant section of our Help Centre(https://writeupp.crisp.help/e
What is the Company Registration Number?
What to do when WriteUpp is unavailable due to planned maintenance
Very occasionally we have to undertake maintenance that takes a little bit longer than usual and can’t be done while WriteUpp is operational. We don’t do this kind of work often (typically once every couple of years) and we never take the decision to have a period of planned maintenance lightly. We know how much you rely upon WriteUpp so we always undertake this work at weekends to prevent any impact to the regular working week. With that said, there are few pre-emptive things you can do if y
How is Pathway Software funded?
Pathway Software is self-funded, privately owned and has no external investors.