Can I choose a default attachment keyword?
Yes, you can. By ordering your keywords, you can choose which one will appear at the top of the list. The keyword at position 1 will appear in the dropdown first.
To choose a default keyword from your existing options:
Go to Main Menu -> Fields:
![](https://storage.crisp.chat/users/helpdesk/website/bfdc20b3fe237000/83172a5e-1e93-41a1-93c2-42d2da_12ka7c3.png)
Choose Attachment Keywords:
![](https://storage.crisp.chat/users/helpdesk/website/a8846cacbcd43800/d222b452-370d-4399-b3ad-72d658_14l05gc.png)
Click Edit next to the keyword you'd like to appear first on your list:
![](https://storage.crisp.chat/users/helpdesk/website/74f0ac9428f6d000/80f1888c-f97b-4b99-ae9c-60cd57_1iqr0b8.png)
Using the Order dropdown choose 1 - Top:
![](https://storage.crisp.chat/users/helpdesk/website/3b225bd46091da00/a0f1f16d-a44f-454f-8773-338f08_dzodxk.png)
Then click Update:
![](https://storage.crisp.chat/users/helpdesk/website/199470d8b7edac00/72b5ac06-138f-41cf-b64e-935ea6_183cerf.png)
You'll then see the number saved in the Order column:
![](https://storage.crisp.chat/users/helpdesk/website/cd6a688c14131800/45020ddd-8570-4ce0-83a2-82d7b3_1dsdb7m.png)
And the chosen keyword will appear first in the Keyword dropdown box when you upload an attachment via Create -> Attachment:
![](https://storage.crisp.chat/users/helpdesk/website/d5ba82a2c3cf7800/cdbea562-dadf-43ba-8249-14b241_194rja7.png)
If you have multiple Keywords set up, you can order them all:
![](https://storage.crisp.chat/users/helpdesk/website/2f62eaaccb764c00/6bf6b789-c7e1-4bfb-97ba-0c2a92_zgqfsv.png)
And they will display in this order in the Keyword dropdown:
![](https://storage.crisp.chat/users/helpdesk/website/db384171a27e4800/52afe78d-0e7d-4a54-948b-24a71f_1x3398w.png)
When you enter a number into the order column, you'll see options ranging from 1-9. If you have more than 9 keywords, don't worry, you'll just need to assign the same number to multiple keywords. Keywords with the same number will display alphabetically amongst themselves.
To choose a default keyword from your existing options:
Go to Main Menu -> Fields:
![](https://storage.crisp.chat/users/helpdesk/website/bfdc20b3fe237000/83172a5e-1e93-41a1-93c2-42d2da_12ka7c3.png)
Choose Attachment Keywords:
![](https://storage.crisp.chat/users/helpdesk/website/a8846cacbcd43800/d222b452-370d-4399-b3ad-72d658_14l05gc.png)
Click Edit next to the keyword you'd like to appear first on your list:
![](https://storage.crisp.chat/users/helpdesk/website/74f0ac9428f6d000/80f1888c-f97b-4b99-ae9c-60cd57_1iqr0b8.png)
Using the Order dropdown choose 1 - Top:
![](https://storage.crisp.chat/users/helpdesk/website/3b225bd46091da00/a0f1f16d-a44f-454f-8773-338f08_dzodxk.png)
Then click Update:
![](https://storage.crisp.chat/users/helpdesk/website/199470d8b7edac00/72b5ac06-138f-41cf-b64e-935ea6_183cerf.png)
You'll then see the number saved in the Order column:
![](https://storage.crisp.chat/users/helpdesk/website/cd6a688c14131800/45020ddd-8570-4ce0-83a2-82d7b3_1dsdb7m.png)
And the chosen keyword will appear first in the Keyword dropdown box when you upload an attachment via Create -> Attachment:
![](https://storage.crisp.chat/users/helpdesk/website/d5ba82a2c3cf7800/cdbea562-dadf-43ba-8249-14b241_194rja7.png)
If you have multiple Keywords set up, you can order them all:
![](https://storage.crisp.chat/users/helpdesk/website/2f62eaaccb764c00/6bf6b789-c7e1-4bfb-97ba-0c2a92_zgqfsv.png)
And they will display in this order in the Keyword dropdown:
![](https://storage.crisp.chat/users/helpdesk/website/db384171a27e4800/52afe78d-0e7d-4a54-948b-24a71f_1x3398w.png)
When you enter a number into the order column, you'll see options ranging from 1-9. If you have more than 9 keywords, don't worry, you'll just need to assign the same number to multiple keywords. Keywords with the same number will display alphabetically amongst themselves.
Updated on: 22/06/2023
Thank you!