Articles on: Diary and Scheduling

Can I hide cancelled appointments in my diary?

If you would like to hide appointments with a status that means the client is not attending, you can use the 'Hide non-attending' filter to remove these from your diary view.

You can find this filter within the menu of the diary side panel, which can be accessed via the grey bar down the left side of your diary screen:

On a laptop or desktop computer, simply hover your mouse anywhere over the grey bar (or tap on the bar if you are using a mobile or tablet device) to open it. Below the 'Resources' and 'Resource Groups' sections, you'll see an Additional filter, containing the 'Hide non-attending' option:

If you tick this, then any appointments with a status that means the client is NOT attending, will be hidden from your diary view.

If appointments are hidden that you aren't expecting to be, please check the status allocated to that appointment. Any appointments with a status that has 'Does it mean the Client is attending?' set as 'No', will be hidden. You can check the settings for a status by going to Settings -> Scheduling -> Appointment Statuses

Hiding non-attending appointments in one diary view (e.g. week view), applies it to them all (day and list view too), and to both client and non-client appointments. It's a user-specific setting, so if you have multiple users on your account, each user can control this setting for their own diary.

Appointments will remain listed on the Client Summary - this setting simply hides them from view, to make navigating your diary and seeing available space a little easier. If you do want to view these appointments in the diary again, just untick the Hide non-attending option!

Updated on: 11/09/2023

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