How do I clear my cache?

When you use a web-based application like WriteUpp, the browser caches (saves) certain visual elements of the page (not client data) as you use it. Sometimes this caching results in out of date elements being presented on the page instead of the latest version. It doesn't happen very often, but if it does, you can clear your cache and force the browser to pull down everything fresh from our server.

You may find that you need to clear your cache after any updates are performed to WriteUpp to see new changes, or to clear any issues you are seeing on your screen.

Please note that the instructions below are shown for the latest versions of each of the main Internet Browsers, and they may differ slightly for other versions. We do try to ensure that this article is updated regularly but icons and positioning may change between browser versions.

Chrome

To clear your cache in Google Chrome:

1. Click on the three vertical dots menu to the far right of the address bar in Chrome

2. Select Settings

3. Under 'Privacy and Security', select Clear browsing data

4. Under either 'Basic' or 'Advanced', tick the box for Cached images and files

5. You'll also need to select the amount of data you'd like to remove from the cache under 'Time range'. We'd recommend choosing All time

6. Click on Clear data

7. Then it's important that you completely close down your browser and restart it

Safari (MacOS)

To clear your cache in Safari on a Mac laptop or desktop computer:

1. Click Safari -> Settings

2. Choose 'Advanced', then tick the box for Show features for web developers:

3. Then choose 'Develop' from the menu bar and choose Empty caches.
   
   You can also clear your browser history by:

1. From the top menu bar, click History

2. Select Clear History from the drop down menu

3. Select All History from the 'Clear' dropdown box, and then click Clear History to confirm

4. Then it's important that you completely close down your browser and restart it

Apple Safari (iOS Mobile)

To clear the cache in Safari on your iPhone:

1. Click on the Settings icon

2. Click Safari

3. Click Clear History and Website Data

4. A pop-up box will appear, select a timeframe ('All history' is best) and click Clear History

Apple Safari (iOS iPad)

To clear the cache on your iPad:

1. Click on the Settings icon

2. Click Safari

3. Click Clear History and Website Data

4. Choose the 'Clear Timeframe', then click Clear History

Mozilla Firefox

To clear your cache in Firefox:

1. Click on the Firefox 3 line menu in the browser toolbar

2. Click History

3. Click Clear Recent History

4. In the dialog that appears, check Cache

5. Click Clear Now

6. Then it's important that you completely close down your browser and restart it

Microsoft Edge

1. Click the Hub icon at the top right of the browser 
   
   

2. Click the History icon
   
   

3. Click the link labelled Clear all history

4. Check the boxes for each item you want to clear

5. Click the Clear button

6. Then it's important that you completely close down your browser and restart it

Internet Explorer

To clear your cache in Internet Explorer just follow the instructions below:

1. Click the Tools menu on the browser toolbar

2. Select Safety

3. Select Delete browsing history

4. In the dialog that appears, check both Temporary Internet Files and Cookies

5. Click Delete

6. Then it's important that you completely close down your browser and restart it

Updated on: 04/07/2024