When you use a web-based application like WriteUpp, the browser caches (saves) certain visual elements of the page (not client data) as you use it. Sometimes this caching results in out of date elements being presented on the page instead of the latest version. It doesn't happen very often, but if it does, you can clear your cache and force the browser to pull down everything fresh from our server.

You may find that you need to clear your cache after any updates are performed to WriteUpp to see any new changes, or to clear any issues you are seeing on your screen.

Please note that the instructions below are shown for the latest versions of each of the main Internet Browsers, and they may differ slightly for other versions. 

Chrome

To clear your cache in Google Chrome:

Click on the three vertical dots menu to the far right of the address bar in Chrome

Select Settings

Under Privacy and Security, select Clear browsing data

Under either Basic or Advanced, tick the box for Cached images and files



You can also clear your history and cookies here, but cached images and files are the ones you need to target to ensure you're receiving the most up to date information from our servers

You'll also select the amount of data you'd like to remove from the cache under Time range. We'd recommend choosing All time here

Click on Clear data

Then it's important that you completely close down your browser and restart it

Safari (MacOS)

To clear your cache in Safari on a mac laptop or desktop computer:

Click Safari -> Preferences

Choose Advanced, then tick the box for Show develop menu in menu bar


Then choose Develop from the menu bar and choose Empty caches

You can also clear your browser history by:

From the top menu bar, click History

Select Clear History from the drop down menu

Select all history from the clear dropdown box and then click clear history to confirm

Then it's important that you completely close down your browser and restart it

Apple Safari (iOS Mobile)

To clear the cache in Safari on your iPhone:

Click on the Settings icon

Click Safari

Click Clear Cookies and Data

A popup box will appear, so click "Clear Cookies and Data" again to confirm your choice

Apple Safari (iOS iPad)

To clear the cache on your iPad:

Click on the Settings icon

Click Safari

Click Clear History and Website Data

Click Clear



Mozilla Firefox

To clear your cache in Firefox:

Click on the Firefox menu on the browser toolbar

Click History

Click Clear Recent History

In the dialog that appears, check

Click Clear Now

Then it's important that you completely close down your browser and restart it

Microsoft Edge

Click the Hub icon at the top right of the browser



Click the History icon



Click the link labeled Clear all history

Check the boxes for each item you want to clear

Click the Clear button

Then it's important that you completely close down your browser and restart it

Internet Explorer

To clear your cache in Internet Explorer just follow the instructions below:

Click the Tools menu  on the browser toolbar

Select Safety

Select Delete browsing history

In the dialog that appears, check both Temporary Internet Files and

Click Delete

Then it's important that you completely close down your browser and restart it
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