Occasionally, especially after a recent update, your WriteUpp site may not be working quite as you’d expect. This could be due to cached resources causing problems after we’ve made changes to the WriteUpp web application. If this is the case, it may be necessary to perform a hard refresh. This should clear the browser’s cache for the page and allow the latest version of WriteUpp to load!

If a hard refresh does not work, then you may have to clear the browser cache completely. Usually a hard refresh should do the job though, so always start with that.

How to Perform a Hard Refresh in Chrome

Windows:
There are a few options for performing a hard refresh in a Chrome browser…
Simply press the Ctrl + Fn + F5 keys on your keyboard whilst in WriteUpp and this will hard refresh the page.
An alternative is to hold down the Ctrl key and click the reload button at the top of the browser.
Another option is to open the Chrome Dev Tools…
Right click anywhere on the WriteUpp page and choose ‘Inspect’ or press the Ctrl + Shift + I keys to open the Dev Tools.
Whilst the Chrome Dev Tools are open, right click the reload button at the top of the browser to open the drop-down menu. From here, you can select ‘Hard Reload’ or you have the option to ‘Empty Cache and Hard Reload’ if necessary.
Mac:
There are two ways to perform a hard refresh on a Mac whilst using WriteUpp in a Chrome browser…
Simply press the Shift key whilst clicking the reload button at the top of Chrome.
Or press the Cmd + Shift + R keys on your keyboard.

Microsoft Edge
Whilst in WriteUpp, hold down the Ctrl key on your keyboard and click the refresh button at the top of the Edge browser.
Pressing the Ctrl + Fn + Fn5 keys will also work to perform a hard refresh in Edge.

Safari
Make sure you’re in WriteUpp and then press the shift key whilst clicking the refresh button at the top of Safari.
An alternative is to press the Command + Option + R keys, which will also perform a hard refresh of the page.

Firefox

Windows:
Whilst in WriteUpp, press the Ctrl + Fn + F5 keys on your keyboard to perform a hard refresh.
An alternative is to press the Ctrl + Shift + R keys.
Mac:
Whilst in WriteUpp, hold the Shift key on your keyboard and click the reload button at the top of the Firefox browser.
Alternatively, you can simply press the Cmd + Shift + R keys to perform a hard refresh.
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