How do I edit notes that have become read-only?
Once a note has been manually or automatically locked, it becomes read-only and cannot be edited in this state.
However, users with the role of Site Administrator have the ability to unlock notes, meaning they can be edited again.
This can be done using the key icon at the bottom of a locked note. Pressing this will unlock the note and return it to an editable state.
If you are another user type other than a Site Administrator, you cannot unlock a note once it has been locked.
Speak to a Site Administrator about unlocking the note for you or you can use the below workaround:
- Open the locked note that you'd like to edit, and copy the content of the note
- Click Create **-> **Note to start a new note
- Paste the content from the read-only note
- Make the relevant changes and additions
- You could create a new note keyword called "edited" which you can associate with the edited note, so that you are aware of which is the old/new version of the note. Alternatively, you could add this to the Label field.
- Click Save and Exit
Updated on: 01/11/2023
Thank you!