How do I send a note via Direct Message?
Sending a client note via Direct Message adds an extra layer of security, as an access code is required to open it. To send a note in this way, follow the steps below...
- Go to the Notes tab of the Patient Summary and open the note you would like to send.
- Click on the Direct Message icon at the bottom of the screen:
- Select a recipient:
- Enter some message text, choose an expiry time frame and click Send:
- The recipient will receive a link via email to view the note in the portal. When they click on the link in the email, they will receive a text message containing a numerical access code. The recipient will have to enter this code in the portal to access the note.
- Once the recipient has gained access, they will be able to view the message and the note below it in the portal:
Updated on: 09/11/2023
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