How do I remove SMS templates for appointment communications?
To remove an SMS template:
Go to Settings -> Scheduling -> Appointment Communication
Click on SMS Templates at the foot of the screen
Click the trash can icon alongside the template you'd like to delete:
![](https://storage.crisp.chat/users/helpdesk/website/261d7f272efcc800/af09c27b-c7f6-451c-9f8d-7b37a0_14lkwdw.png)
The template will be deleted, you'll no longer see it on the list and it will no longer be available within the Message template dropdown when creating a communication trigger.
You'll not be able to delete a template if it's currently used in a communication trigger. You'll need to change the template used in the trigger first.
Go to Settings -> Scheduling -> Appointment Communication
Click on SMS Templates at the foot of the screen
Click the trash can icon alongside the template you'd like to delete:
![](https://storage.crisp.chat/users/helpdesk/website/261d7f272efcc800/af09c27b-c7f6-451c-9f8d-7b37a0_14lkwdw.png)
The template will be deleted, you'll no longer see it on the list and it will no longer be available within the Message template dropdown when creating a communication trigger.
You'll not be able to delete a template if it's currently used in a communication trigger. You'll need to change the template used in the trigger first.
Updated on: 13/07/2023
Thank you!