Articles on: Notes

Is there an auto-recover feature when I'm writing Notes?


When creating notes, if your internet connection is slow or drops, the 'Save' function can fail and your notes may be lost. This is largely out of our control but we realise it's very frustrating, particularly if you've been writing a long note, and so we've implemented an auto-recover feature.

To be clear, auto-recover is not an auto-save feature, so its important that you continue to use the Save and Exit and Save and Continue buttons to make sure you save your notes as you are writing them. However, if you do forget or if your connection drops, there will be a draft copy of your notes saved in the background.

If you are creating a new note or editing an existing note and draft changes have been recovered, you will see this pop-up box on screen:

If you click 'Yes' you will be taken to the information that has been recovered and given the option to save, or to discard any previous unsaved changes, click 'No'.  

In addition, if you save a blank note over a version that previously had content, you'll see the below message:

Clicking on 'Yes' will take you to the History table, where you will see the previous saved versions of the note:

To revert to a previous version, choose which one and click on the double arrow icon:

Click 'Yes' to confirm:

The version of the note you selected will then appear in the content field, where you can continue to make changes as usual:

Updated on: 29/11/2023

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