Articles on: Patient Communication

Adding form links to existing communication triggers

Form links can be easily added to your existing communication triggers, including appointment reminders, to automate the sending of these to your clients.

There's no need to delete triggers in order to include these in a message, you just need to find the trigger you'd like to include a form in, and edit the template which is linked to it. The next time that message is required, the updated template will be used, ensuring your clients receive the most up to date information from you. This also applies to reminder templates, just update the template with what you'd like to be sent, and your existing appointments will pick this up when the reminder is due to be sent and use the new content

To add form links to existing communication triggers:

Open the main menu and choose Settings -> Scheduling -> Appointment Communication

Find the trigger you'd like to update and click on the three dots menu at the end of the row

Choose Edit Template from the options

Place your cursor where you'd like to add the form and click on the Forms icon in the email toolbar:

Use the search bar or browse the tabs to find the form you'd like to include:

Choose a form by ticking on the box to the right of the row, and then clicking on Insert Form:

The form will be added to the body of your email template as a link:

Please do not edit the URL associated with the link, as this is what takes the client to the form when they click on it. Editing the URL will break the link and it will not work

Repeat steps 4 - 6 to add any additional forms to your template, for example you might want to include a consent form to cover your Ts & Cs and a smart form containing smart fields to capture additional details from your client:

When you have finished, click on Save Template to save your changes.

You'll be taken back to your list of communication triggers. You can check the content of your template by finding the trigger you've just edited and clicking on the three dots menu again. This time choose Preview with sample appointment and you'll be taken to a preview of what your communication will look like when sent to a client. You should see the changes you've just made reflected on screen:

Note: You can't click on the link within a template when building it or previewing it, and open the form to view it. The form link won't work if just clicked within WriteUpp in the body of a message, it'll need to be sent out in order to access it. If you want to test that the right form has been added into a communication template, you can create yourself as a test client and book an appointment to get the message sent out.

Updated on: 20/06/2022

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