What are communication triggers?
Communication triggers can be used to inform your patients about appointments, and/or provide them with information about changes and cancellations.
They define how, what and when automated appointment communications are sent by WriteUpp and are comprised of:
- a delivery method
- a message template
- a trigger event
- an offset period
They are set up and managed under Settings -> Scheduling -> Appointment Communication.
You can set up communication triggers for the following events, via either SMS or email:
- Booking - Single - sends an immediate confirmation of an appointment
- Booking - Recurring - sends an immediate confirmation of a recurring appointment
- General Change - sends an immediate notification of a change to the date or time of an appointment
- Status Change - sends an immediate notification of a status change. Can be used to inform patients of a cancelled appointment
- Deletion - Single - sends an immediate notification that an appointment has been completely deleted from the diary
- Deletion - This and future - sends an immediate notification that a series of recurring appointments have all been deleted from the diary
- Reminder - sends a scheduled reminder prior to an appointment
- Booking - Online booking - sends a confirmation of an Online Booking to a patient
- Video booking - Single - sends an immediate confirmation of a video consultation
- Video booking - Recurring - sends an immediate confirmation of a recurring video consultation
- Video booking - Online booking - sends a confirmation of a video consultation booked via online booking to a patient
- Video reminder - sends a scheduled reminder prior to a video consultation
Updated on: 21/08/2024
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