Articles on: Patient Communication

How do I purchase SMS Credits?

SMS Credits are required for:


  • SMS Appointment communications (confirmations, reminders etc)
  • Direct Messages
  • Smart Forms
  • Security Verification for Online Booking
  • 2FA


Only Site Administrators are able to purchase text credits.


To buy more SMS credits:


  1. Go to Settings -> Account


  1. Click on Buy More next to the SMS counter:



  1. Choose which bundle you would like to buy


  1. Follow the payment instructions on screen


  1. Once the payment has been successfully processed, you will see a green banner on screen advising that the transaction has been successful.


  1. The SMS balance will be updated with your new total.

If you are on trial and have not yet subscribed to WriteUpp, then you will not see this screen. Please read here to learn how to buy more text credits whilst still on trial.

Updated on: 23/05/2025

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