Do I have the option to resend a message to a patient?
Yes, you have the option to quickly and easily resend an email or SMS to a patient in most circumstances.
Go to the Messages tab of the Patient Summary and locate the original message. You can use the filters to help do this.
Click on the date the message was sent to open it and if it is possible to resend the message, you will see a Resend button at the bottom of the screen. Click it:
You will be asked to confirm that you would like to resend the message.
Select OK and you will be taken back to the Messages tab of the Patient Summary, where you will see an additional entry for the resent message.
NOTE: The following messages cannot be resent using this functionality:
Direct Messages or Smart Forms
SMS messages sent before 23/07/19 (as this is when the functionality was released)
Emailed invoices, assessments and notes (Documents and attachments can be resent)
If you would like to resend any of these messages, you will have to follow the normal process to generate and send the email or SMS as normal.
If you need to make any changes to a message before resending it, you will also have to follow the normal process again. It is not possible to make any changes to a message when using the resend functionality; the message will be re-sent exactly as it was when it was first generated.
To resend a message:
Go to the Messages tab of the Patient Summary and locate the original message. You can use the filters to help do this.
Click on the date the message was sent to open it and if it is possible to resend the message, you will see a Resend button at the bottom of the screen. Click it:
You will be asked to confirm that you would like to resend the message.
Select OK and you will be taken back to the Messages tab of the Patient Summary, where you will see an additional entry for the resent message.
NOTE: The following messages cannot be resent using this functionality:
Direct Messages or Smart Forms
SMS messages sent before 23/07/19 (as this is when the functionality was released)
Emailed invoices, assessments and notes (Documents and attachments can be resent)
If you would like to resend any of these messages, you will have to follow the normal process to generate and send the email or SMS as normal.
If you need to make any changes to a message before resending it, you will also have to follow the normal process again. It is not possible to make any changes to a message when using the resend functionality; the message will be re-sent exactly as it was when it was first generated.
Updated on: 12/08/2024
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