Articles on: Patient Communication

How can I resend an access code for a Direct Message?

If a recipient advises that they haven't received the SMS containing the access code for their Direct Message, it can be resent from within WriteUpp. Please note that it can only be resent by the user who sent the original message.

If the message has expired, a new Direct Message will have to be created.

To resend an access code:

Go to the Patient Summary -> Messages tab and open the message by clicking on the date:

You can use the filters at the top of the view to refine your search. The Direct Message Type will be 'DM & Smart Form'.

Click Resend Code at the bottom of the screen:

Select Yes to generate and send a new access code:

You will see a green "Code Resent" banner and be taken back to the 'Message Summary' page.

The patient will then be able to use the new code to access the Direct Message.

PLEASE NOTE: This will send the code to the same mobile number as the original message. Therefore, if the problem with sending the code was due to an incorrect mobile number, you will need to send the DM again from scratch, once the number has been updated.

Updated on: 18/03/2025

Was this article helpful?

Thank you!