Articles on: Patient Communication

How can I see my text credits balance?

You can check your remaining SMS credits in two places:

Option 1: From Settings


Go to Settings -> Account Details

Your current SMS balance will be displayed here:



Only Site Administrators have access to the Account screen.

Option 2: From the Message Screen


Go to Create -> Message -> SMS

Your SMS balance will appear just below the message field:



Low Credit Warning


If your balance drops below 50 credits, you’ll receive a notification to let you know. This helps ensure you don’t run out unexpectedly and lose access to SMS features.

Updated on: 23/05/2025

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