How do I create/add an Appointment Type?

Appointment types are used when booking appointments into your diary. You can set up as many appointment types as you need, with different default durations and associated costs, to help manage your bookings.

To add an Appointment Type:

1. Go to Settings -> Scheduling -> Appointment Types, and click on the Create New Appointment Type button:

2. Complete the appointment details:

You’ll be asked to enter the following information:

• Name - For example, Initial Appointment
• Type - Choose whether this is a: Patient Appointment (e.g. consultation), Non-Patient Appointment (e.g. meeting) or both
• Duration (minutes) - This determines how long the appointment appears in your diary.
• Buffer time (optional) - Adds extra time after the appointment to create a gap between bookings.
• Cost - Enter the appointment price and choose whether it is: Fixed rate or Hourly rate
• Default appointment type - Choose whether this should be your default appointment type (only one can be set as default).
• Video appointment - Select Yes if the appointment will take place using WriteUpp’s video consultation platform. If you use an external service (e.g. Zoom), leave this set to No.
• Appointment category (optional) - Select an existing category from the dropdown (managed under Fields), or type a new category name and press Enter to create it.
• ISC code (optional) - Only required if you have Healthcode set up.
• Locations - if you have multiple locations enabled, choose which locations the appointment will be available at (important for Online Booking). Click Edit… to manage locations.
• Clinicians - Select the users who will offer this appointment type (also important for Online Booking). Click + Add Clinicians to choose the relevant users.

3. Click Save

The new appointment type will then be available to book into your diary via both your desktop WriteUpp site, and the WriteUpp app.

You can also enable it for online booking, if required.

Updated on: 29/01/2026