Articles on: Troubleshooting

How do I find out which version of my operating system I'm running?

If you need to check which version of an operating system you are using, we've listed instructions for some of the most widely used platforms below.


macOS


On a Mac laptop or desktop:


  1. Click on the Apple icon at the very top left of your screen


  1. Choose About this Mac


  1. Under Overview, you should see the OS you are on, along with the version number


iOS


On an iPhone or iPad:


  1. Open Settings, then open your Apple ID profile from the top of the screen


  1. Scroll down to your devices and tap on the entry relating to the one you are using


  1. Under Device Info, you should see the version of iOS/iPadOS you are running


Windows


On a Windows laptop or desktop:


  1. Click the Start or Windows button (usually in the lower-left corner of your computer screen)


  1. Click Settings


  1. Click About (usually in the lower left of the screen)


  1. The resulting screen should show you the version of Windows you are on


Android


The specific instructions on finding your Android version will depend on what type of device you are using.


On a Google device


  1. Open Settings


  1. Near the bottom, tap System -> System update


  1. You should see the Android version you are on listed on screen


On a Samsung device


  1. Open Settings


  1. Tap on the Search icon


  1. Enter and search for "software information"


  1. Choose Software information from the "About phone" page


  1. The Android version you are running should be displayed


If you're unsure about how to find out which version of an operating system you are on, you can usually find the steps by googling your device and how to find it's version information. If you need any help though, please do contact us via live chat at the bottom of the screen and we'll do our best to assist!



Updated on: 10/11/2022

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