Articles on: Patient Communication

How do I let my patients know if an appointment has been changed?

By setting up a communication trigger using the "trigger event" General change, when you make a change to the details of an appointment, your patients will be sent a communication to advise that their appointment has been changed.  This could be a change to the date or the time, the location of the appointment or the user that the appointment will be with.

There is a predefined template within WriteUpp, called Change Appointment, which can be used alongside the trigger event for this purpose.  You can of course modify this to customise it to your requirements, or create a custom template to use. 

Please note that in order to receive appointment communications, patients must have been opted in to these on the patient tab of the patient summary.

If you signed up after April 2019, this is one of the predefined communications within WriteUpp.  

If you don't see this present in your  current list and you'd like to set it up, just follow the steps below:

Go to Main Menu -> Settings -> Scheduling -> Appointment communication

 Click on New Trigger at the bottom of the page

Use the dropdown boxes to create your communication trigger, then Save

Method - How would you like your patients to be informed?
Message template - What message would you like to send them?
Event - General Change

Once this is set up, when you make a change to the date or time of any appointments within WriteUpp, the specified message will be sent to patients opted in via the relevant channel. Any reminders which you have set up will also be changed to the new date and time, and the old ones will be removed.

This applies to appointments changed by opening an appointment and changing the details or dragging and dropping an appointment in the diary, and appointments changed via either the web based verion of WriteUpp or if you are working via the WriteUpp app.

Updated on: 30/01/2023

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