How do I send an Internal Message from WriteUpp?
WriteUpp's internal messaging service allows you to communicate with other members of your team from within WriteUpp.
Here are a few examples of how internal messages could be used:
Patient-related – Message to Admin or your Virtual Administrator – “Please book follow-up for this client”
Patient-related – Secure internal communication with a colleague about a particular client – “How do you feel about referring xyz to a Maxillo-facial consultant?”
Non Patient-related – Message to a colleague – “Do you have xyz machine?” or a very simple “I need a cuppa!”
Click on Create -> Message, then select the Internal Message tab:
Select a recipient, and use the checkbox below to specify whether the message relates to the Active Patient:
Only other users on the site will be listed as possible recipients when sending an internal message.
Select a template (if there's one you'd like to use), or type out the subject and body of the message:
Click on Send
You can see all Internal Messages that have been sent/received by clicking on the menu (top-left) and going to Messages:
If you send a recipient an internal message, they will receive an email to the account linked to their WriteUpp username, to let them know they have a new message. The email simply advises them that they've received a message, but doesn't contain any of its content. To view the message, they will need to log into WriteUpp and click on their username to open the notifications menu. If they click on the notification, they will be able to view the whole message:
Internal Messages in WriteUpp are not routed out on to the public internet. They reside within the application and as such can be used for secure communication.
Here are a few examples of how internal messages could be used:
Patient-related – Message to Admin or your Virtual Administrator – “Please book follow-up for this client”
Patient-related – Secure internal communication with a colleague about a particular client – “How do you feel about referring xyz to a Maxillo-facial consultant?”
Non Patient-related – Message to a colleague – “Do you have xyz machine?” or a very simple “I need a cuppa!”
To send an Internal Message:
Click on Create -> Message, then select the Internal Message tab:
Select a recipient, and use the checkbox below to specify whether the message relates to the Active Patient:
Only other users on the site will be listed as possible recipients when sending an internal message.
Select a template (if there's one you'd like to use), or type out the subject and body of the message:
Click on Send
You can see all Internal Messages that have been sent/received by clicking on the menu (top-left) and going to Messages:
If you send a recipient an internal message, they will receive an email to the account linked to their WriteUpp username, to let them know they have a new message. The email simply advises them that they've received a message, but doesn't contain any of its content. To view the message, they will need to log into WriteUpp and click on their username to open the notifications menu. If they click on the notification, they will be able to view the whole message:
Internal Messages in WriteUpp are not routed out on to the public internet. They reside within the application and as such can be used for secure communication.
Updated on: 17/03/2025
Thank you!