Articles on: Patient Communication

How many text credits do I need to buy?

You’ll only need to purchase SMS credits if you use features in WriteUpp that send text messages. These include:

SMS appointment communications (e.g. confirmations, reminders)
Text verification in Online Booking (optional extra layer of client identity security)
Text messages to clients
Text messages to colleagues
Direct Messaging
Smart Forms

How SMS Credits Work


1 SMS credit = approx. 160 characters. Most texts will use one credit, but longer messages may use more.

Credits are sold in bundles - pricing can be found here.

No expiry - credits stay on your account until used.

Top up anytime based on your usage needs.

There’s no set amount of credits you’ll need, it depends entirely on how often you use SMS-based features.

Updated on: 23/05/2025

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