I'm unable to login, help!
We're really sorry to hear you are having problems logging in. Here are a few things you may wish to check:
Are you logging into the correct site? Your site/clinic has its own unique URL (like https://example.writeupp.com) that you use to access your account. If you do not recall what it is, just search your emails for a message with the subject "Important: Your WriteUpp Account" or look for an email from support@writeupp.com. This is the email that we originally sent you when you registered for WriteUpp and it contains your secure login details. If you are unable to find the email, please contact us on live chat.
Please note: Many internet browsers have an autocomplete function and this may redirect you to the wrong site if you have ever typed your URL in incorrectly or have multiple WriteUpp accounts. We recommend that you bookmark your unique URL to the browser that you most commonly use to avoid these issues. If you aren't sure how to bookmark your URL, you can also log into your account from writeupp.com using the 'Login' link at the top of the page.
Are you entering the correct email address on the login screen? This is the email that you used when you originally registered for WriteUpp. Again, you can find this in your activation email. No other email address will work.
Have you changed your email address in Settings -> Users? If you have, then this is the email address that you should enter on the login screen. All previous email addresses (including the one specified on your activation email) are invalid.
If you are confident that your email address is correct but you can't remember your password, click on 'Forgotten Your Password':
and enter your email address. If the email address is linked to a WriteUpp account, we will send you a new password to the address that you entered and all previous passwords will be invalidated.
Has your account been blocked after 5 failed login attempts? If you enter your email or password incorrectly 5 times, then you will be temporarily locked out of your account.
We understand this may cause some inconvenience, but it is an important security measure to protect your account. The block will only last 30 minutes, and after this time, you will be able to login again.
We would recommend then resetting your password, as if you continue to try to login with incorrect details, you will be blocked again.
If you continue to have difficulty logging in, you may wish to clear the cache in your browser.
Are you logging into the correct site? Your site/clinic has its own unique URL (like https://example.writeupp.com) that you use to access your account. If you do not recall what it is, just search your emails for a message with the subject "Important: Your WriteUpp Account" or look for an email from support@writeupp.com. This is the email that we originally sent you when you registered for WriteUpp and it contains your secure login details. If you are unable to find the email, please contact us on live chat.
Please note: Many internet browsers have an autocomplete function and this may redirect you to the wrong site if you have ever typed your URL in incorrectly or have multiple WriteUpp accounts. We recommend that you bookmark your unique URL to the browser that you most commonly use to avoid these issues. If you aren't sure how to bookmark your URL, you can also log into your account from writeupp.com using the 'Login' link at the top of the page.
Are you entering the correct email address on the login screen? This is the email that you used when you originally registered for WriteUpp. Again, you can find this in your activation email. No other email address will work.
Have you changed your email address in Settings -> Users? If you have, then this is the email address that you should enter on the login screen. All previous email addresses (including the one specified on your activation email) are invalid.
If you are confident that your email address is correct but you can't remember your password, click on 'Forgotten Your Password':
and enter your email address. If the email address is linked to a WriteUpp account, we will send you a new password to the address that you entered and all previous passwords will be invalidated.
Has your account been blocked after 5 failed login attempts? If you enter your email or password incorrectly 5 times, then you will be temporarily locked out of your account.
We understand this may cause some inconvenience, but it is an important security measure to protect your account. The block will only last 30 minutes, and after this time, you will be able to login again.
We would recommend then resetting your password, as if you continue to try to login with incorrect details, you will be blocked again.
If you continue to have difficulty logging in, you may wish to clear the cache in your browser.
Updated on: 02/09/2024
Thank you!